Homewood Suites By Hilton San Antonio North

Exceptional

First choice for my next...

Liked: The gentleman who checked me is was so kind and helpful, wish I could remember his name.

Exceptional

NOT HAPPY!!!

Liked: Just the bed and pillows.
Disliked: People cooking and setting fire alarms! Freaking first time customers while they are sleeping and not notifying anyone. Also, after getting notification that your room is reserved they give your room to someone else. NOT NICE LETTING THE CUSTOMER KNOW or giving you a discount for doing that. On top of that they gave me a upgrade BUT the rooms were separate from my family after giving me notification the rooms were next to each other. Not good especially with the FIRE EVACUATION ALERT and being on the 5th floor with a bad back!!! They need to fix this situation. I DID. IT GET A DISCOUNT OR anything after all this. Will not go back!!

Bad

Liked: Nothing

Exceptional

i expected more

Liked: The location was great for the purpose of my visit.i got a big room
Disliked: the room felt like it was falling apart. the cutlery was dirty. the tv wasnt streaming friendly

Exceptional

Exceptional

Liked: The room was very nice and clean. The staff was nice and helpful. Easy access to everything.
Disliked: nothing