Homewood Suites By Hilton Salt Lake City-Downtown Ut

Superb

A pleasant and good stay...

Liked: Room was spacious and clean. Location was great. Breakfast met expectation.
Disliked: There was hammer noise at around 8AM. Not sure if it is from a neighbouring room or outside.

Very good

Very well appointed hotel that...

Liked: Room was very spacious, clean, quiet and well equipped with all necessities. Very comfortable bed and plenty of seating. We liked this room very much. Also, the location was very convenient and within walking distance to restaurants and a visit to Grand America Hotel and gardens without high price. Very reasonable fora very nice hotel.

Exceptional

Comfortable stay for the time...

Liked: Loved the size of the rooms.
Disliked: The pool area, the breakfast.

Very good

Bad

Liked: When our family — including three young children — arrived at the hotel at 2 AM after a 30-hour journey from Europe, we were informed that the internet was down and the staff claimed they couldn’t check us in, despite our fully paid reservation and confirmed booking.No effort was made to resolve the situation: no one checked for available rooms, contacted a manager, or offered basic hospitality such as water or food. We were simply left waiting in the lobby for two hours, exhausted and without support.The following day, we submitted a complaint at the front desk, which was never passed on to the manager. We later called and were told the manager would follow up by email — but we never received any message.This experience was deeply disappointing and unacceptable. The service we received was not only unprofessional but completely lacking in basic care and responsibility.
Disliked: The service was terrible.

Superb

Liked: Great spacious room, very clean, nice common area with pool