Homewood Suites By Hilton Rock Springs

Great stop

Liked: Roomy and clean. Easy to relax

Very good

Pleasant

Liked: Nice friendly staff especially at breakfast, good breakfast but no bacon. Big kitchenette but didn’t need it. The fridge was loud
Disliked: Would like a jug to make a cup of tea and tea bags and real milk.

So much nicer than the...

Liked: It was roomy enough for our family of five. The kiddos enjoyed the pool (and the snacks). The room was very clean and the bedding was comfortable.

Favorite place I stayed on...

Liked: Breakfast was awesome. Staff was very friendly. The facility was super clean.

Loved it.

Liked: Very clean and friendly staff.
Disliked: Everything was great.

Passable

Liked: The property was great. The breakfast on the morning was amazing as they had more variety than normal hotel food.
Disliked: This stay started off bad. While checking in, was told the 3rd party I booked with credit card declined and was not paying. At this point, this is not a ME problem, as I booked this reservation back in March through Booking.com, fully paid. I showed the hotel staff the booking, confirmation along with the full payment details. We had 2 rooms booked and paid for. She gave us the keys and asked me to call Booking.com which I was extremely upset that I needed to take care of this after an 11 hour drive. I call Booking.com, there is more than a 20 minute hold, the front desk calls the room and tells me I need to come down to the front to pay for the room again. I explained I was on the phone with Booking.com like they told me too and I refuse to pay for the room again. They told me if I don’t we would have to leave. I started to get heated at this point and told them to wait till I get ahold of booking.com. After 20 minutes, booking.com hung up the call. Super heated now. I call back and have to wait even longer. Finally after 20 minutes I get someone and try to explain the situation, then when she tells me the rooms are paid for, I go down to the front desk with booking.com on the phone. This agent called the manager and the front desk person placed the calls on speaker and we could hear the manager try to tell the booking.com agent the situation. The manager at the hotel ended up telling booking.com if they don’t pay them $18.75 then they will be kicking us out of the hotel. At this point I am beyond heated. Booking.com hung up on this manager. We were just going to repay this hotel again as we had an extremely long drive, I was at my anger point, so beyond pissed off. I went to sit down on the couch in the lobby and I could hear the front desk lady talking to her manager.

Overall great

Liked: Very clean, beds super comfy! Great breakfast
Disliked: Little hot and stuffy in room

Exceptional