Homewood Suites By Hilton Raleigh-Crabtree Valley Guest Reviews
Write a review
Write a review
Serrano Tue, 17 June 2025
Passable
Liked: N/a
Disliked: There was a cockroach in the bathroom
Anonymous Tue, 10 June 2025
The front desk person was...
Liked: Location
Disliked: Elevator broken hall and stairs smelled like pee
Anonymous Thu, 5 June 2025
Exceptional
Anonymous Mon, 19 May 2025
I most likely wouldn’t stay...
Liked: Customer service was good and the area was great. Very close proximity to nearly everything that was in the weekend plans. I loved the digital hotel room key and the convenience it was.
Disliked: Upon arrival, it was some leaking ceilings so it made me slightly nervous about my stay. Ideally for the price I was expecting my room to be slightly bigger than what it was. I booked a king suite with a balcony, however, very big rats were spotted from the 5th floor balcony. Made the stay slightly uncomfortable but because we were so tired and traveling all day we opted to stay and just ride things out and make the best out of it.
Leonie Sun, 18 May 2025
Pleasant
Liked: Convenient location, good room setup
Disliked: It wasn’t the cleanest and it was very dated with a lot of poorly done fixes
Sharonda Sat, 3 May 2025
Exceptional
Ilene Fri, 2 May 2025
Nice hotel and staff but...
Liked: Suite size, breakfast, patio/garden
Disliked: Pool closed, unattractive view of closed pool, needs update, hall carpet old and stained, bath tub needs replaced, some rusty fixtures. Just old but clean.
Karin Tue, 22 April 2025
Bad breakfast service and customer...
Liked: Spacious one bedroom unit.
Disliked: The breakfast selection was very limited for a Homewood Suites hotel. The first morning 4/17 there were no sausages and the rude lady working there said that there were more in the oven but they never appeared. There was also no yogurt and the orange juice was diluted.The coffee was so bad I couldn’t even drink it.I got a text from someone named Thomas asking how our stay at the hotel was going and I wrote about the bad experience with the breakfast and that we had immediately regretted staying at this hotel for 4 nights.There was never a response to this!!! How bad is that for Customer Service???One other this was that the pool was totally empty and on our reservation it said there there was a pool.Anyway, next time we go to Raleigh to visit our grandson we will definitely NOT stay at this place!
Ekaydria Mon, 21 April 2025
Passable
Liked: Very nice suite.
Disliked: No hot water in my room and didn’t have any bedding for the pull out couch, elevators on one side was broken.
Erin Mon, 21 April 2025
Passable
Liked: Overall size of hotel was good and location was good for what events we were doing in the area.
Disliked: Carpet looked as if needed replacement years ago. The breakfast was lacking in my opinion in regards to options and quality. When my group of 6 arrived at 800 to eat there was only 2 yogurts, 2 English muffins, and 1 plate worth of eggs, sausage, and French toast available. I have always stayed at Homewood suites hotels when on vacation and this one was less than the norm in terms of overall quality.