Homewood Suites By Hilton Providence Guest Reviews
Write a review
|0.2 miles from Providence centre|
Write a review
Anonymous Sun, 7 August 2022
Chun Sat, 6 August 2022
Disliked: The room was not available due to unknown issues which need technician to fix later. instead of notifying us thru booking.com, they just informed us upon our arrival. then they sent us to Hampton Inn & Suites Providence Downtown, 58 Weybosset St, Providence, downgrading from suite to double bed room without mentioning about handling of the price gap. when we arrived at Hampton inn, we found the lower standard of the hotel and room, we requested the inn manager to help us give a call to the staff of homewood to clarify the handling but he resisted doing so until after several minutes of hot discussion. over the phone, we requested for a refund and a black and white guarantee from the manager of homewood. homewood staff claimed they would full refund (not just the price gap) but her manager already off duty (around 6pm) and her manager would send email to us by 9am Friday (but nothing received till now). we were left with no option but to check in with 4 ppl crammed in the room.
Richard Tue, 2 August 2022
Neeta Tue, 2 August 2022
Ahmed Sun, 31 July 2022
Johnson Sun, 31 July 2022
Liked: clean, spacious, good view.
Disliked: all the hotel choices were horrendously expensive!
Mahmoud Sun, 31 July 2022
Anne Tue, 19 July 2022
James Mon, 18 July 2022
Liked: Modern rooms, good location, quiet
Disliked: I?ve stayed at this location before and was very satisfied. This stay we were very disappointed. Check in was great. When walking down the hallway to our room the carpet floor had 2 large black stains on the floor with an odor. Probably from a pet?? When we were getting ready to go to dinner we noticed the bathroom was not clean. Cup in the wrapper was used and left from previous stay from someone else. Shower had lots of long hair in it. On the walls, glass and floor. One of the pillowcases had a small red stain on it. Questioning if it was blood. We couldn?t stop by the desk to mention anything because we didn?t have enough time. We were meeting family for dinner. Mentioned our complaint at check out and they removed the $30.00 valet fee as a form of apology for our distress. Stayed here before and hotel was immaculate. Not this time. Disappointed and for a price just shy of $500 expected more.
Theresa Sat, 16 July 2022