Homewood Suites by Hilton Portsmouth Guest Reviews
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|2.4 miles from Portsmouth centre|
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George Mon, 19 July 2021
Liked: Location, staff , pet friendly
Disliked: Needs a good deep cleaning. Bugs in light above table. Report to front desk but no results. Outdoor area needs trash picked up.
Sudharsan Thu, 8 July 2021
Liked: Room is very spacious and was well equipped, good location
Disliked: pool was out of service, breakfast was togo
Kris Tue, 6 July 2021
Covered 19 - 7/21
Liked: Good people.
Disliked: No pool, no real breakfast, no courtesy shuttle, no maid service.
Heidi Mon, 5 July 2021
It was the worst customer...
Liked: Not as advertised on your website, it was supposed to be buffet breakfast with French toast, eggs, bacon etc. Upon arrival, we were notified that they weren?t doing buffet breakfast due to Covid. You should update your website with what you are currently offering and let the customer know that it changes from day to day. One day they have breakfast sandwiches the next day they only had small containers or cereal and milk (plain cheerios and corn flakes) and nothing else.
Disliked: The outside of the hotel had litter (cigarettes all over the grounds and right when you enter the main lobby). Packs of empty cigarette packaging sat on law the whole time we were there. Stairwells not vacuumed, their were cheerios and grass on the steps all three days. The heater in our room smelled hot like burnt hair. The maintenance man came in our room and said it smelled because it hadn?t been used in a year? Black marks on kitchen walls, finger prints all over living room windows and artwork. Light switches dirty/had dust on them. Sofa bed had a mattress pad on it which was stained with juice I believe and not made. The girl at the desk came up with blanket and sheet to help make it up. Room was never cleaned by housekeeping and we walked downstairs to get our own towels. The pool was drained and we couldn?t use it. This was not as advertised on your website and your website states the pool works. One lady told us a little kid had an accident in the pool a few days ago and they had to drain it and nobody could use it. We found this out when we were checking in. Another staff member told us the pool had a crack in it and it was drained over a week ago and due to the holiday water was too expensive to fill. The staff said guests could use the ymca pool or the high school pool if they were open. I wouldn?t have booked this hotel if I knew the pool was out of service. There was vomit not cleaned up outside on the stairs at the end of the building. The housekeeping never grabbed guests dirty linens or trash (guests had them sitting outside their rooms in hallway for three days). I am shocked due to Covid that this place isn?t clean (it should be cleaned now more than ever)!
Pilly Sun, 4 July 2021
Liked: Not far from local shops and downtown. Room was great, loved that there was a full kitchen. Definitely coming back.
Sandra Fri, 25 June 2021
It was ok.
Liked: Location is good. Easy in/out of Portsmouth.
Disliked: Front desk staff very unfriendly, acted as if she was doing you a huge favor to help you. Room wasn't very clean. Kitchen could use a really good scrub and some updating.
Kathryn Wed, 23 June 2021
Liked: the breakfast was handled well, with packaged food. I am vegan, so there was only one option for me (oatmeal and an orange). It would be nice if there was a plant based milk option for cereal and more fruit selection, but it was great for the rest of my meat-eating family.
Disliked: It was dirty (pacifier on the floor, dirt on cabinets and along molding), needs maintenance (outlet came out of wall when my daughter unplugged her phone charger).
Neel Tue, 22 June 2021
I would definitely stay at...
Liked: breakfast was good considering COVID restrictionsroom was very nice! comfortablestaff were very helpful and friendly
Todd Tue, 15 June 2021
Liked: The size of the rooms
Disliked: The sheets and pillowcases were scratchy and the blanket would not stay on the bed, need better bedding
Aj Sat, 12 June 2021
Wonderful spring stay!
Liked: Everything! Literally everything.
Disliked: Every time we come to Portsmouth from now on, we're booking here. The staff and the rooms are awesome.