Homewood Suites by Hilton Phoenix Tempe ASU Area

Exceptional

Exceptional

Home away from home

Liked: Nice room, food and staff

Exceptional

Exceptional

For someone traveling without a...

Liked: Breakfast was good. Fresh fruits for vegetarians!
Disliked: Receptionists were prevented from making a call for a taxi for a customer.

Very good

Liked: The room was lovely and comfortable. We enjoyed the sitting area and spacious feel of the unit. Breakfast was quite good with a nice variety of foods. Once in the room, it was a restful place after a day of travel.
Disliked: The late-evening front desk attendant was not welcoming or helpful. I had to specifically ask her for our room number and directions on how to locate it in the large hotel. Access to the room was a very long walk, and elevators were slow; it was difficult with baggage for us with mobility issues. We did not request handicap accommodations but noted this room was designated as handicap accessible. The room itself would meet ADA requirements, but I can't imagine this long walk or lack of assistance for someone who had requested this type of room. I expected more from this hotel.

Superb

Liked: Perfect. Great breakfast selection.
Disliked: Outside door next to our room did not close securely. It was brought to receptionist’s attention who put in a work order for inspection/repair.

Outdated old

Liked: I like it was spacious
Disliked: It's old and outdated Cracks all over the walls TV is so old, no youtube in the tvs The pool was not warm at all It's was really cold.The dressers were broken The ac was so loud and noisy at night