Homewood Suites by Hilton Ottawa-Kanata

Poor

Liked: The front desk team was the good thing, and they are cooperative with their manager, Phil. But they don't have control over the room service function.
Disliked: The room service. I must express my disappointment with the room service, which fell significantly below the standards I expected from a Hilton-managed establishment.To summarize my concerns:- I had to repeatedly request room service, which should have been proactively managed.- The missed service happened, although i have requested it on the same day.- Several services were done missing mandatory items, including basic necessities like toilet paper, kitchen supplies, hand wash liquids, and garbage bags.- When I requested hand liquid soap, I was informed it was out of stock and advised to use solid soap instead, which was not acceptable.

Exceptional

Exceptional

Great stay! Would recommend

Liked: Loved everything!
Disliked: No complaints

Comfortable but very costly sleep,...

Liked: Very comfortable bed and very clean room.Coffee was good, nice and strong.Black out curtains appreciated.Housekeeping every other day is fine, to change towels, etc.
Disliked: Breakfast is very repetitive each time I have stayed there & daily. The scrambled eggs look & taste as if they are made from powdered eggs,, not fresh eggs :( Also use of paper plates & plastic cutlery? I would expect this from a travel lodge, not a Hilton hotel. For the price charged, I expect proper cutlery & dishes. I had to ask for Oat milk each time & it was brought out for me to use & then taken back into the kitchen. Again, at these prices, the oat milk should be readily available without asking.Room prices are very high, too high.The kitchenette lacks a tea towel, scissors & kettle, all of which would should be standard issue & coffee cups too small. Larger mugs should be provided. The sofa is very uncomfortable, poor quality.The lighting is soft which is fine but not suitable for reading. The bedside lights and desk lamp at least, should have higher wattage bulbs, as it was not possible for me to read my book at bed and I don't have a vision problem! These lights could be on a dimmer or just brighter bulbs, but not fluorescent/LED as these are migraine inducing.When I booked the room a few months ago, I asked for a quiet room high up with nice views.At check in, I was given room 205, if I remember correctly, right next to the lift and looking over the centre of the car park(!). despite me asking the male receptionist, if this was a quiet room and he confirmed it was quiet. He did change my room to 401 after calling him to ask, but this is not the first time my request for a quiet room high up with a nice view has been ignored and given the opposite of my request. I appreciate not all requests can always be met, but as 401 was available, I can not see why I was assigned 205, in complete disregard to my requests.Once I was given a room right opposite the building site with builders at work from early in the morning, despite my request! It seems that there is almost no point making a request in advance.

Great staff, great location would...

Liked: Location as great, we needed to be close to the highway and this was super easy to get us there . Room was huge ! Breakfast was great and we always knew we we were going to be good to start our day.
Disliked: Sadly the pool had an unexpected shut down while we were there, so we didn’t get to use it. Also that a few times we noticed people had parked their cars in the EV charging area.

Great staff that made my...

Liked: Very clean and had all the amenities I needed during my stay.
Disliked: I wish the pool opened later.

Disappointing

Very good

Liked: I like a big room and kitchen.
Disliked: Breakfast could have been much better. For a hotel with such good rooms, the breakfast is very simple and its hours are very limited. It needs to be improved.