we had a awesome time...

Liked: we really enjoyed our stay here. The wonderful women at the front desk, who checked us in, was amazing and so accommodating and extremely helpful. The room was very nice, clean and spacious. An excellent location for universal.
Disliked: This really isn’t a complaint just a suggestion. While the free breakfast had a lot of variety, there wasn’t anything a vegan could eat except a banana. so I’d love to see one vegan option.

ideally located for many of...

Liked: Accommodation was very well appointed
Disliked: No complaints

Exceptional

Good

Liked: good location, very near to Universal studios. Parking.
Disliked: we really didnt like the plastic cups and plates during breakfast. also the breakfast has a poor choice. althou we likes the waffels.

Good

Liked: the breakfast was great. The Staff was friendly. The pool area was very nice
Disliked: Could definitely use some updating us to the bathroom

Pleasant

Liked: The room was wonderful
Disliked: The housekeeper walk in my room without knocking with me and my kids getting dress

We enjoy it but we...

Liked: Breakfast and location. Staff was very friendly.
Disliked: The bas was uncomfortable and the air conditioning was not work properly.It was hot inside the room plus the beds was not that confortable either.

The breakfast was bad that...

Liked: The location is good.
Disliked: The breakfast was bad. they should hire a better chef, the food doesn’t have to be expensive but can be prepared to make it more palatable. The toiletries were empty, and I have to call front desk & gave me 4 little bottles of shower gel instead of refilling the big bottle in the shower.

Basic but perfectly lovely

Liked: Breakfast was what you would expect, not gourmet but perfectly nice and varied.The rooms were very basic and slightly dated, but large and clean.The transfers to and from Universal were ideal.
Disliked: A slight update wouldnt hurt.