Name: Homewood Suites by Hilton Orlando Theme Parks
Address: 6940 Westwood Boulevard, Orlando, FL
Telephone: (888) 420-1647
Rating: 4.25

On all the stay was...

Liked: I like the ability to enter through the building without having to go through the main lobby in and out very convenient.
Disliked: I didn’t like the fact that the floor that I was staying on which was the seventh was very hot when you got out the elevator also, the ice machine wasn’t working, which I wish it was.

Superb

Fun!

Liked: Waffles were delicious and the pool was nice
Disliked: Add bacon or a different meat to breakfast

Good

Liked: Clean
Disliked: They didn't have my reservation from booking.com. Thankfully still had rooms available upon arrival.Wished there was consistent shuttle service to the parks throughout the day.Breakfast was decent.

Superb

Exceptional

Good privacy, some times you...

Liked: Comfortable, location
Disliked: Breakfast hours, charge for parking, availability of staff, refill shower gel when need it.

Good

Liked: Bed was very comfortable, room was very clean. Staff was friendly!
Disliked: Please put real half and half on the coffee bar. Please place instructions in the room for the TV Remote Control and how to find a TV guide for the channels.

Bad

Disliked: I stayed at this hotel for a week with my elderly parents, and unfortunately, the experience was far below expectations. Cleanliness is especially important when traveling with older people, but the room was not cleaned daily — something we were not informed about until we complained about the delay. The same goes for towels: we had to continue using the same ones until we specifically requested a change, which also took a long time.When I addressed these issues at the reception, they gave me the manager’s business card and told me to message him directly. Unfortunately, he never replied. I found this to be very disrespectful to guests, especially when a stay like this comes at a high cost.Regardless of the other services the hotel may offer, basic cleanliness and respect for guests’ concerns should be a priority — and in this case, they clearly were not. I didn’t want to write this review, but after seeing that my complaint was completely ignored, I feel it’s important to share this experience so that others are aware. I sincerely hope the hotel improves its standards and communication.

Theee are better options in...

Liked: Location and the size of the room
Disliked: Wi-Fi did not work. I know it was my fault but parking was extra 28$ a day. That took the value out of it. I never stayed at a Hilton that charged for parking. They should include that in the room price. The app to pay for parking wasn’t properly working as well. They originally charged me 100$ more for the room but they admitted to making a mistake and took it off. For a little bit more the Hilton grand or grand vista resort show much more value. I come to Orlando 4-5 times a year I will not stay here again.