Superb

Exceptional

Bad

Liked: Room was okay.
Disliked: Not informed about pet charges. Overcharged on two credit card and still in process of correcting charges. Told at front desk this would be corrected and also told a lower fee for pet charges but charges on two cards over amount stated. Very unhappy with charges and will vigoursly pursue this.

Nice stay

Liked: Safe surroundings
Disliked: Close to the freeway

Very good

Superb

Superb

HORRIBLE and UNSANITARY

Liked: Nothing
Disliked: We reserved a suite because the size and amenities were needed for my family, given we are a family of four and my son has a developmental disability and special diet that requires access to a kitchen and full refrigerator to ensure he has the proper foods while we are out of town. but the room that we have does not properly match what we reserved given our needs.There was a handful of toenail clippings under one of the beds that also had a broken frame. Next to the other bed appeared to be dried up vomit and toenail clippings were found in the main space. That suggests to me the Room was NOT cleaned which deeply concerns me. The place was sold out so I advised for them to find me another room. They found me another room at a local establishment but it didn?t have all the amenities I paid for and that I needed to take care of my son.For this level of inconvenience, our stay should have been covered. We don?t know who was in the room before or what their health status is/was and considering this is our first family vacation post pandemic, this was very disheartening to experience. I am attaching photos of the room that we were greeted with at Hilton Homewood Suites Ontario-Rancho Cucamonga. It was very upsetting and I couldn?t believe this was passed off as a clean and sanitized room. The remotes were wrapped in a label that said cleaned and sanitized for your use but the condition of the room was definitely not cleaned nor sanitized. Corporate office emailed me the same night as my stay and when I immediately replied asking if they could comp my room for the inconvenience, roughly five days later, there?s still no response. And during COVID-19!! I will Never Book with Homewood Suites again and I?m out $269.00.

The Last Visit.

Liked: Breakfast was exceptional. The service personnel were very professional. Location close to many restaurants and department stores. The rooms were very quiet. Did not have to travel far to the church of our choice.
Disliked: N/A.