Homewood Suites by Hilton Mount Laurel Guest Reviews
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|5.0 miles from Mount Laurel centre|
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Ria Thu, 17 June 2021
Lamont Mon, 31 May 2021
Comfortable and satisfied
Liked: I like that the bed was comfortable, everything was clean and a good location
Disliked: I didn't like that the pool wasn't open but that was because of covid. Other than that I have no complaints
Anonymous Sun, 30 May 2021
Diana Tue, 25 May 2021
Anonymous Mon, 24 May 2021
Liked: The location.
Disliked: Everything was fine.
Leonna Fri, 21 May 2021
Michael Mon, 17 May 2021
Spacious and Comfortable
Liked: Large rooms, clean property, updated modern appearance
Disliked: Uninspired breakfast options
Anonymous Mon, 17 May 2021
Liked: I will keep anything positive I have to say about this facility to myself. My business does not matter to them and neither does yours
Disliked: I gave them two months notice that I needed to be able to get high speed internet sufficient to support zoom. I was willing to pay but I needed it to be reliable. That is just bandwidth >= 4mbs. I followed up with them twice before check in. They assured me I would have it and that I would be able to plug in with Ethernet. Epic fail. No Ethernet. Bandwidth was only good on This night. Fri-Sun.was horrific. Put my livelihood in danger. Reached out to General manager Frank Hill who ignored emails and voicemails. It took Hilton corporate over a month to respond to my complaint. The lack of basic professionalism by their management team is egregious. If they had responded promptly they would have had my respect and a chance at my future business. They gave me some points, but that is little in exchange for the networking opportunities I lost. I have already booked with Marriott for my next conference. Perhaps they will treat me like my business matters to them when there is a problem instead of hoping I give up on my complaint and only taking the most minimal steps to rectify the situation after a month has passed.
Taylor Sat, 15 May 2021
Amber Thu, 13 May 2021