Homewood Suites By Hilton Mcdonough

The room was nice and clean.. Also the front desk lady as very nice. Really enjoyed the stay will definitely stay again and recommend.

Disliked: Nothing was bad at all.

Poor Service.

Liked: Although this hotel appears to be a gem, the service i received was less than satisfactory. Upon arrival i was greeted with a smile and assured that i was going to have an amazing stay. That feeling escaped once i got to my room to notice the toilet was backed up. I immediately called the front desk to inform them of the matter and was informed that the clerk was the only one at the front desk and she would see what she could do. The evening passed us by and the following morning approached and still no solution. After 3 trips to the front desk i was finally able to get some assistance.
Disliked: Although this hotel appears to be a gem, the service i received was less than satisfactory. Upon arrival i was greeted with a smile and assured that i was going to have an amazing stay. That feeling escaped once i got to my room to notice the toilet was backed up. I immediately called the front desk to inform them of the matter and was informed that the clerk was the only one at the front desk and she would see what she could do. The evening passed us by and the following morning approached and still no solution. After 3 trips to the front desk i was finally able to get some assistance. The clerk informed me she would compensate me for one night of my three night stay, only for this not to happen.

Very good

Superb

Superb

I will stay again at...

Liked: The rooms were very comfortable. I especially loved the lighting where the bathroom mirror was.
Disliked: Everything about the property was perfect!

Exceptional

Wonderful place to rest after...

Liked: The property was clean and updated. The bed was one of the most comfortable we have slept on in a hotel.
Disliked: Lack of silverware in our kitchen. We had spoons but no forks or knives

Decent hotel,price was ok, but...

Liked: The location is good for what we needed. The size of the room is nice. Being there for a week we wanted a little more space. The staff were all very nice and helpful. The bed was comfortable. The kitchen was fine and adequate for what we needed. It might have been nice to have another chair for the table.
Disliked: We were here for 7 nites. The breakfast the 1st morning was great, after that it went downhill. Never enough food as more people came in and got very repetitive. Ran out of drinks as well as food. This needs work. Part of why we stayed here was for the breakfast and by day 5 and 6 we didn't really bother to go. I think with some changes this could be nice again. The shower was an issue. The small foot stool was falling off the wall. The shampoo holder had fallen off the wall. We understood that full cleaning was only every 2 days which was fine, we could trade in our own towels....however, one day we got more toilet paper from the front desk and after we left the cleaning folks came in and they took our extra roll...we had to go get another one....WOW. They would leave clean towels but not wash cloths...it was random. No indoor swimming pool...bummer.

This hotel is clean, the...

Liked: It was very bright and colorful. The breakfast is amazing and the suites are a perfect size for my family.
Disliked: I stayed here the previous year and I was unaware of the hold that would be placed on my cared for incidentals. The cost increased. So that was a little surprising.