Homewood Suites By Hilton Long Beach Airport, Long Beach

Lousy service, lousy breakfast, cold...

Liked: I was content with the size of the room and also the cleanliness. However, the carpet was dirty and stained and the pillows were flat.
Disliked: The service was lousy. I had to call up for extra towels and coffee at least 3 times before they brought anything up. I had asked for a room near an exit or an elevator and was confirmed through an e-mail, but when we got there, they said they had no information as to my request. In fact, the room I was given was around the corner and the last room at the end of the hall. Very, very inconvenient for my elderly mother and the reason I had requested a room near the exit doors in the first place!! It almost felt like they had given me that room on purpose. A complete opposite of what i had asked for. And that is not to mention the small "hot breakfast" (which most days was lukewarm) and the lousy service. They acted as if every item was coming out of their pocket..........not friendly at all!!!! AND THE JACUZZI WAS LUKEWARM AS WELL. UGH, what a disappointment!!!! The exterior trash cans were overflowing 3 out of the 4 days we stayed there and I could go on and on....................we will definitely not be staying there again. Ah, and one more thing, we were overcharged by $40. I don't know what that was all about. It seems the daily rate for Fri and Sat are slightly higher. Total came out to $1080 for 4 nights, I had thought for that price, it would be pretty good, well I was wrong. Def will not stay there again. VERY DISSAPOINTED!!!!

Superb

Exceptional

Liked: Courteous staff at all times.

Good

Liked: Spacious room, location and breakfast
Disliked: The hot tub didn't work the pool was dirty. Living room- the ac makes a lot noise and sofabed very uncomfortable and dirty.kitchen-the stove works only one side.Room-the ceiling light didn't work.Walls- carpet very dirty and I found a big cockroach.

Exceptional

Very good

Liked: I loved the location, it?s close to grocery stores and shopping.
Disliked: First room was dirty and had blood on the window shade. They moved our room.

Great place to stay!

Liked: Everything: value, room, service, and location.
Disliked: N/A

Exceptional

Liked: The staff was very friendly and the hotel was really clean.
Disliked: The pull out couch bed could have been better pretty thin felt all of the springs. The comforters looked like they were the old curtains and the sheet looked like it was the old bed skirt.

Good place to stay but...

Liked: The breakfast was good I think it used to be buffet style but since covid they serve the guest and that is ok they had a similar but different menu everyday eggs,pancakes,bacon,oatmeal,muffins,cereal,juice,milk,Coffee,tea,and I think hot chocolate. It was ok and it saved us from going out or buying to make food there since there is a kitchenette in the room. I really like that the room had the kitchen and a fridge/freezer, it also had a dishwasher and some tableware and utensils it also provided some pans and pots. Also being next to the airport I thought it was going to be loud but it wasn't we didn't hear anything not even people in our floor. Our stay was pleasant in many ways.
Disliked: What I didn't like was that the pull-out sofa was SO uncomfortable like you can't sleep in it. Has the CEO try to sleep on one of those things and see if they would pay to spend the night on it. Also the knife was so dull we could of hurt our selves with it trying ro cut a mango cause I brought fruit to bring to the beach to snack on but we ended up bringing it back home since we couldn't cut it. The sofa did not have a bed spread to put on when I called the front desk so that they could bring one I had to call again because no one would come and this happened twice the second time I called for more towels and no one came after 30 minutes I had to call back this all happened at night. The day we were leaving it was about 10am and still taking our things to the car when we came back up to the room housekeeping was already in our room and we told her we were not out yet I hadn't even checked out at the front desk and she was in already taking things out. She said she had not touch our staff and she left.. I did not like that at all. And one last thing the wifi is horrible it doesn't work is slow and I had to just leave my internet on for the price we paid for the stay it did not match the service we received