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AustraliaHomewood Suites by Hilton Little Rock Downtown Guest Reviews
Overall Average Score:
Very Good (4.5 out of 5)
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Anonymous Wed, 1 September 2021
Exceptional
Yvonne Fri, 13 August 2021
Awful noncaring staff 349.00 for...
Liked: Breakfast was grab and go. The room was nothing as described in your ad. We were both disabled no private downstairs entrance. No help with baggage. Nothing! I have a brain tumor and friend copd.
Disliked: Everything...No help with baggage no downstairs private entrance for two disabled people. We were put on the second floor. This stay was horrible.
Lebaron Mon, 12 July 2021
Good
Christian Sun, 11 July 2021
Okay.
Liked: Room was large. Breakfast is still grab and go. Water, oatmeal, yogurt, apples and oranges, and a biscuit with meat, eagle, and cheese was provided.
Disliked: Not enough seating in the room, only a couch was provided. Other rooms had a couch and arm chair. Reservation was for 5 people and there were only 2 towels. All of the lightbulbs in the kitchen area were of the wrong wattage or burned out. I replaced them. We stayed in July, for the pool, and it was not available for the whole visit. There had been an ?incident? and they had to drain and clean the pool. The did offer the pool at the hotel next door, and we used it for about 30 minutes and came back to our hotel.
Niesha Sun, 11 July 2021
Exceptional
Raneiqua Sat, 10 July 2021
Good
Nayeli Tue, 6 July 2021
Very good
Liked: Friendly staff
Disliked: Construction going around the hotel
Josh Sat, 3 July 2021
Pleasant
Tiffany Wed, 30 June 2021
Superb
Liked: Very convenient to the River Market area! Hotel is clean and well maintained. The staff was excellent and went above and beyond! They even had a welcome snack for our dog!
Disliked: The bed was not horrible... but a little on the soft side for me.
Jen Tue, 29 June 2021
Wish it was better staffed...
Liked: The staff was really nice and the rooms were very big. The few people who were working did their best to help with any problems, but there was never any maid or maintenance available.
Disliked: The hotel was not clean. Our room was only cleaned once during a 9 night visit, because there is no staff. There was a terrible smell in the hallway from rotten garbage in one of the cans for a few days. Our air conditioner leaked all over the bedroom and there was no maintenance staff available until the next day and no staff available to clean it up. Booking.com was not clear about the parking charges--I was charged $90 for parking for the week and I thought it was free.
