Homewood Suites by Hilton Jacksonville-Downtown/Southbank Guest Reviews
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|1.9 miles from Jacksonville centre|
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Anonymous Mon, 9 May 2022
Connisheia Sun, 8 May 2022
Disliked: Room had bad smell. Base boards in room coming off wall. Carpet smell.
Mary Tue, 3 May 2022
Staff excellence made the difference.
Liked: Breakfast was good. I would like to see alternating hot sausages or bacon instead of sausages 2 days in a row since the scrambled eggs changed to omelets one day. The omelets were seasoned so I avoided them. The kitchen staff was very friendly and the front desk staff was great. I found the room to be missing enough warm blankets and the tissue box was empty in the bathroom. The room was dated and the shower stall has some corrosive rust and needs updating. Lounge chairs in the lobby are soiled, as well as in the breakfast area and need replacement. The coffee lids did not fit the cups after the cups ran out and I asked them to be replaced. I burned myself. I spoke to the staff and they immediately corrected the situation and were kind, responsive and generous in every situation. The staff from top to bottom was superb and made the visit terrific, even as the facilities were lacking. The gym could use a second mirror by the exercise machines for weight lifting since a large machine blocks the single mirror. The rooms had ample electrical outlets for chargers and ample supplies for the kitchen.
Disliked: combined above
Tantreisha Mon, 2 May 2022
I liked it!
Liked: the location and pool
Disliked: the smell of the room. it smelled like a seafood factory.
Shondra Wed, 27 April 2022
Liked: Location was great.
Disliked: Must request 24 hrs in advance for your room to be cleaned or on the 4th day of 5 or more someone should clean the room. Did not happen. Manager was very rude and not at all empathetic. Overcharged and when asked about it threatened to call law enforcement stating we were trespassing.All after spending over $2000 in their establishment. Never have I ever been treated so horribly in the many years I have been a Hilton Honors member. It has been reported to corporate.
Ray Tue, 26 April 2022
good but custome device could...
Liked: nice rooms plenty of space
Disliked: spa didn?t work, they didn?t clean our room when we requested it. they charged for parking with out telling us a head of tome when we booked
Aaron Mon, 25 April 2022
Tara Mon, 18 April 2022
Paulsha Mon, 18 April 2022
Liked: Our room was nice and clean. Hotel was good. Breakfast was good too.
Disliked: Hot tub was down due to repairs. Had booked this hotel for that reason. So it was a little disappointing because we couldn't use the hot tub.
Murray Thu, 14 April 2022