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AustraliaHomewood Suites by Hilton Jacksonville-Downtown/Southbank Guest Reviews
Overall Average Score:
Excellent (4.3 out of 5)
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Perlisha Sun, 2 May 2021
Exceptional
Perlisha Fri, 30 April 2021
Exceptional
Charity Thu, 15 April 2021
Disappointing
Brandy Tue, 6 April 2021
Bad
Liked: Pool
Disliked: Requested 2 suites side by side. It was 2 adults and 5 kids had 2 rooms on the opposite side of the hotel staff was mad the kids was going from room to room
Mswood7798 Tue, 6 April 2021
Exceptional
Liked: The entire staff were very accommodating to all our needs without any attitudes! Ms. Rose at the front desk and the man (I didn't get his name) taking the orders for breakfast were exceptional! Homewood Suites and the Garden Inn shared the location so it was like the best of two worlds!!Highly recommend this location.
Disliked: I thought the pool was inside but it was actually an outside heated pool and whirlpool.
Lb Fri, 2 April 2021
Pleasant
Scoggin Thu, 1 April 2021
Exceptional
Anonymous Mon, 8 March 2021
Exceptional
Anonymous Wed, 24 February 2021
Bad
Disliked: The breakfast host was very rude. She accused my boyfriend of being homeless even after confirming that we were in fact a guest at the hotel. The manager did nothing about the situation. Just picture a breakfast host yelling at you in front of guests. Telling you that you're not a guest.
Faith Tue, 16 February 2021
I was racially profiled and...
Liked: I got charged multiples of $40 I got put in a room I did not want and I was treated very poorly.!!! I kept being harassed about paying my bill that I couldn't even enjoy my stay, Because they felt i have to pay daily and I couldn't get deals and offers I was supposed to through booking online
Disliked: And nothing about it
