Homewood Suites by Hilton Jacksonville Southside Deerwood Park

Great stay, convenient location, very...

Liked: Great location, not far from St. John Town Center. There are a plethora of food places nearby. The movie theatre is right across the street. The beds were medium, not rock hard but not super plush either. They were much better than the Embassy at Baymeadows. Breakfast was decent. The staff was so kind.
Disliked: The pool should be checked more often. There were ppl letting their kids eat snacks too close and wrappers ended up inside.

Exceptional

Poor

Liked: The location was good
Disliked: Waited to check in stated room was not ready. Blood on the sheets loud people above us.

Very good

Liked: The rooms need to be check periodically by staff. My room had some discrepancies pertaining to cleanliness.Breakfast was great (each day) and the front desk staff was great (each day).

AMAZING!!

Liked: Quiet and efficient.
Disliked: N/A

Exceptional

Superb

Liked: The rooms and property were very nice.
Disliked: Breakfast was OK, but could have had a little variety from Saturday to Sunday. The only issue we had was that our toilet in the room was not flushing well. There was no one on staff to fix it but they did give us a plunger to use to make it work.

Customer service was perfect, I...

Liked: The room was clean, spacious, bed was comfortable.
Disliked: The pillows could have been bigger.

Exceptional

Liked: The location is great. Love the studio style room.
Disliked: They were having mattresses replaced, and was told that the floor I was staying on would be done between the hours of 9 am-5 pm. Making it hard to have intimate time with my partner. As we did not want to be interrupted by a knock on our door. So instead we stepped out for the afternoon only to arrive back at hotel to mattresses lined outside the hallways, and job not completed as stated per memo left on desk upon checkin in the room. I flew all the way in from Wisconsin to share time with my partner and the whole mattress debacle dampened our spirits, and no one on staff informed the guests nor apologized for anything. It was less than hospitable to my standards. Other than that the hotel is FABULOUS