Homewood Suites By Hilton Grand Rapids Guest Reviews
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|9.5 miles from Grand Rapids centre|
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Lisa B, Garden City, visiting Orbit Room Grand Rapids Sun, 15 November 2015
Staff went above and beyond to make sure our stay was amazing. Room was worth the money. Very clean and we had a whole kitchen. Both bathrooms were very clean as well as the room as a whole. I would recommend this hotel to everyone. Thank you for a great stay!
Joe, Holland, visiting Orbit Room Grand Rapids Sun, 17 May 2015
Liked: Excellent room; nice place to stay; close to an awesome venue.
Shari, Twin Lake, visiting Orbit Room Grand Rapids Tue, 14 April 2015
Roomy with all the necessities of home! Very clean and quiet.
Tiffany Mon, 8 July 2019
Liked: It was quite recieving towels after calling for them
Disliked: There were no towels in the room not one the floor in the kitchenette was so greasy I almost fell making dinner for my husband it was clean to the naked eye but not really
Jt Sat, 6 July 2019
Great for the family
Liked: Breakfast was very enjoyable
Disliked: Bed was not comfortable
Lisa Tue, 25 June 2019
The name Hilton means nothing...
Liked: Location near places we were visiting. The custodian/maintenance man was the only lucid capable person on the staff.
Disliked: 1.They put us on 2nd floor at farthest corner from elevator even though we had 85 year old woman with us. 2. Hallway being painted was covered w toen paper my.mother in law had trouble walking over. 3. The painters had their ladder, tools, floor molding stored.alongside of pool in pool room. 4. Hot tub didnt work. 5. No clean towels for pool so called front desk on pool phone which almost fell off wall, then girl brought stack of towels down and tossed them on too of wet dirty ones! 6. Water cooler in exercise room had no water ever and the spill tray was full of coffee or orangish moldy substance, and the room stank so bad we could t workout for long 7. The furniture in lobby as well as our rooms was stained and gross, and lobby all covered.in dust and plaster pieces. 8. Woman who was setting up breakfast Saturday morning was in sweats, a hoodie and ball cap, with her hood up entire time. Gross and u professional as a food handler etc 9. The side entry door nearest our rooms, 200 and 210, has huge chunk of concrete missing and motherinlaw almost fell because of it 10. When we went down to check out Sunday morning no one was at desk. Finally maintenance man came up and apologized that manager was asleep upstairs, and he had no idea to check is out. We left for. Breakfast and came back. No one at desk at all again...so we yelled into office hall and maintenance man and manager came out. Checked us out. Barely an apology, just an excuse that he didnt have enough sleep. Prob not his fault that staff is lousy or nonexistent. But this hotel is a HILTON!!! We spent over $800 those 2 lousy nights there and are disgusted. Apparently the name Hilton means nothing at all.
Jamie Mon, 24 June 2019
Liked: The location was actually really difficult to find and not well-marked from the road. But, the rooms were nice and well-maintained. It was great to have dishes, a relatively large fridge and all of the things you'd need.
Disliked: One of our two rooms was not available when we arrived at 3pm. There wasn't an estimate on when it would be available. When we got there later after our event, the front desk was not manned. Once they got there, they were nice, but for about 10 minutes, there wasn't anyone to be found.
Crystal Sun, 23 June 2019
Liked: Comfortable bed, nice breakfast, clean , free bottled water
Disliked: Check in was late. We couldn?t get our room until 5:00 so we were a little late to the wedding we were attending . TV didn?t work, no one came to check it out when we called.
Tempest Sun, 23 June 2019
Disliked: Check in, dirty room, no extra towels
Anonymous Sun, 23 June 2019
Bibi Thu, 20 June 2019
Dawn Sun, 26 May 2019
Marvin Sun, 12 May 2019
Liked: The room was really comfortable and tastefully decorated. The free treats and dishes were nice added value. The lobby was welcoming and decorated nicely.
Disliked: There wasn?t anything about the property that I disliked.