Homewood Suites By Hilton Galveston Guest Reviews
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|2.0 miles from Galveston centre|
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Marina Mon, 16 March 2020
Liked: Very nice and comfortable room. I liked that the kitchenette had all the essentials. The king bed was so comfortable. The breakfast offered was also really good! I will definitely be using this hotel next time I?m in town.
Abigail Sun, 15 March 2020
Had a great time, we...
Liked: Beds were wonderful! Kitchen in room was so convenient too!
Jessica Wed, 11 March 2020
Liked: The rooms were really big and the staff was very professional
Eric Tue, 10 March 2020
Viv Sun, 8 March 2020
Liked: Ocean view, good location and comfortable room. Breakfast was adequate.
Disliked: It took over an hour to checkin including a phone call to our bank in Australia. Our booking was non refundable however our credit card needed authorisation at check in. Reception told us before trying to process our credit card that the majority of MasterCard payments are rejected and customers need to contact their bank to clear the transaction. Very poor experience particularly when our bank advised the issue was between the merchant and MasterCard. We asked to see the manager but were told he was off site and during our 3 night stay he made no effort to contact us. Aside from this we enjoyed our stay in Galveston but would never return to or recommend this hotel.
Attina Mon, 24 February 2020
Richard Fri, 21 February 2020
Thank you to the staff....
Liked: Location is great. Very close to the beach and the Strand area.
Management is exceptional. Duane is a fine GM. He seems to always be at the hotel. He is active in every aspect. The staff is excellent in every way. This is one of the best hotels in Galveston!
Disliked: I can?t say that I didn?t like anything.
Mjames1192 Mon, 17 February 2020
Phillip Fri, 31 January 2020
Loved this hotel. Would definitely...
Liked: The food was very good. Especially appreciate the evening meals on weekdays which were very good. Staff was very friendly. Thank you for accommodating our request for a high floor ocean view room which was on the 5th floor.
Disliked: Elevator floors should be cleaned regularly. This was the only area of the hotel where it appeared that maintenance was lacking.
Alan Thu, 30 January 2020
Not a bad place.
Liked: Clean room , front desk, great location.
Disliked: Breakfast and happy hour. The staff were dressed like bums. How much would it cost you to give these guys a golf shirt or two? One morning no breakfast meat.