Very satisfied!

Liked: Very nice and comfortable room. I liked that the kitchenette had all the essentials. The king bed was so comfortable. The breakfast offered was also really good! I will definitely be using this hotel next time I?m in town.

Had a great time, we...

Liked: Beds were wonderful! Kitchen in room was so convenient too!

Exceptional

Liked: The rooms were really big and the staff was very professional
Disliked: Nothing

Exceptional

Pleasant

Liked: Ocean view, good location and comfortable room. Breakfast was adequate.
Disliked: It took over an hour to checkin including a phone call to our bank in Australia. Our booking was non refundable however our credit card needed authorisation at check in. Reception told us before trying to process our credit card that the majority of MasterCard payments are rejected and customers need to contact their bank to clear the transaction. Very poor experience particularly when our bank advised the issue was between the merchant and MasterCard. We asked to see the manager but were told he was off site and during our 3 night stay he made no effort to contact us. Aside from this we enjoyed our stay in Galveston but would never return to or recommend this hotel.

Superb

Thank you to the staff....

Liked: Location is great. Very close to the beach and the Strand area. Management is exceptional. Duane is a fine GM. He seems to always be at the hotel. He is active in every aspect. The staff is excellent in every way. This is one of the best hotels in Galveston!
Disliked: I can?t say that I didn?t like anything.

Very good

Loved this hotel. Would definitely...

Liked: The food was very good. Especially appreciate the evening meals on weekdays which were very good. Staff was very friendly. Thank you for accommodating our request for a high floor ocean view room which was on the 5th floor.
Disliked: Elevator floors should be cleaned regularly. This was the only area of the hotel where it appeared that maintenance was lacking.