Disappointed with My Stay at...

Liked: Location
Disliked: Disappointed with My Stay at Homewood Suites in FayettevilleI recently stayed at the Homewood Suites by Hilton in Fayetteville, NC, with my family for Thanksgiving, and unfortunately, our experience fell short of expectations.Upon arriving around 2am and checking into our room, I was shocked to find dirty towels hanging on the back of the bathroom door and no fresh towels available for use. Even worse, the bed was unclean, with crumbs between the sheets, requiring me to replace them myself.Around 2 a.m., I called the front desk to request towels. While the staff was polite and promptly brought them to our room, the lack of preparation and cleanliness was disappointing. The next morning, I went to take a shower, only to discover there was no shampoo or body wash provided—a basic amenity I expect from any hotel, especially one under the Hilton brand.This was one of the most disappointing stays I’ve had at a Homewood Suites. My family and I usually enjoy staying at this chain, but this particular location did not meet the standard we have come to expect. I hope the management addresses these cleanliness and stocking issues to prevent other guests from having a similar experience

Exceptional

Liked: Staff was super friendly, rooms were a nice size, super clean. Amineties are great

Exceptional

Nice clean place

Liked: It was clean and set up nicely
Disliked: Price was a little high for that Area, I paid less the week before.

It was decent, we had...

Liked: Staff was amazing!!
Disliked: Nothing was stocked properly in room. Upon our arrival there was only a small remaining roll of toilet paper. Also upon our arrival a few pieces of nose tissue left in box. We only stay for one night and we ran out of body wash. Breakfast was filled with great choices however, a lot of the warmed items were cold.

Superb

Exceptional

Superb

Great experience

Liked: Most of the staff was excellent, hotel was quiet, pool was great, convenient to enter and leave hotel.
Disliked: Well the front desk clerk at check in was a little dry at first, but he got better.