Exceptional

Exceptional

Poor

Liked: Nice room, comfortable bed.
Disliked: I was quite annoyed by the maids letting the doors hit the safety locks every 30 seconds or so starting about 8 am, which never stopped until we left at 1030! We got in late and were looking forward to sleeping in, which didn't happen!

Very good

Liked: bed was great . very clean
Disliked: not being able to use the pool when I want

Exceptional

Poor

Liked: front desk staff tried to everything possible make to make things right by cleaning staff failed
Disliked: pullout couch was nasty dirty with food and garbage pillows stained. I tried to clean and not cleaning up. Shower had hair on walls got cleaner to clean. cleaning staff told about the issue and did not clean

Exceptional

Passable

Liked: Lobby and area for breakfast was nice and clean. The breakfast was very nice as well. Lobby bathrooms were kept clean as well.
Disliked: There was no room service i guess because pandemic & holidays. But I didn't expect my room to be dirty when I arrived. Had wash dirty dishes in dishwasher. Had go front desk to get clean sheets for bed said they had no one for housekeeping stains on sheets had change it myself. Had clean refrigerator as well.Also had sanitize my own room. Spots on chairs and carpet. AIso no linen pull out bed. Had obtain that as well.. During our 3 day stay this week it definitely was not what I expected, especially since I was there to take care of business for love one who had passed. I should've taken pictures but didn't cross my mind., me my husband senior i don't always think about taking pictures with my phone. Also my second trip on Friday my granddaughter wanted to make reservations for pool she told they booked for evening our room was 137 we right next to pool no one showed up for whole evening Betty claim they just didn't show . I feel that if people make reservations they are not there after 30 minutes they should let someone else use the pool.

Over all everything was great,...

Liked: The beds were super comfy, staff was all very nice and helpful, it was in the perfect location! I will be staying there again next time we?re in town!