Homewood Suites By Hilton Columbus Polaris Guest Reviews
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Write a review
Rebecca Mon, 5 May 2025
Will never stay at a...
Liked: Had a pre paid, non Refundable, non cancelable reservation booked several weeks ago. Front desk staff would not honor the reservation and basically created a situation where they booked other guests instead of honoring our reservation I. Order to receive more money for that room than ours thru the third party. Extremely egregious and rude. I’ve never been treated so badly in public.
Disliked: Front desk staff was a very rude and treated us in a disturbing way. We left and booking.com found us a replacement location and room very quickly.
Jayavel Wed, 23 April 2025
Superb
Liked: Staff behaviour, Food, Hospitalization, Value for money
Disliked: Not applicable
Woods Sun, 20 April 2025
Exceptional
Hannah Mon, 14 April 2025
Overall excellent stay!
Liked: The gentleman at the desk was so friendly and welcoming! The room was excellent. Very clean and comfortable.
Disliked: The breakfast didn’t start until 7am, which I think is late. We were there for a volleyball tournament that started at 7, so we had to go elsewhere for breakfast that morning. I guess it didn’t really matter because the breakfast looked horrible. The second morning we were able to try the breakfast. The hot choices were taco meat, some sort of white chunky stuff (still have no idea what it was) and precooked sausages. There were many carb based choices, but that doesn’t work for a diabetic diet. Honestly, it looked so bad, we chose to leave the property and pay for breakfast. That was a big disappointment. I expected it to be a good breakfast because everything else in the hotel was amazing. When we were checking out in the morning I asked the lady at the front desk for a receipt. She said she could not give me one because I “booked through a 3rd party”. I asked if I could at least have the total I would be charged. She said no. I’d have to get that from Booking.com. I stay in many hotels and that has never happened before.
Jada Sun, 13 April 2025
Clean!
Liked: So clean and nice! The king suite was soooo big and nice! Staff were friendly!
James Sun, 6 April 2025
Would select this hotel again...
Liked: Room was clean, fresh, and well furnished.
Disliked: Breakfast was a hot meal as advertised but not a lot of selection, eggs were marginal
Sanchez Sun, 23 March 2025
Exceptional
Jessica Fri, 21 March 2025
great
Liked: the swimming pool and breakfast
Disliked: n/a
Natasha Wed, 19 March 2025
Passable
Lavert Mon, 17 February 2025
Very good
Liked: Clean facilities. Staff hospitality. Check out isn't till noon!