Homewood Suites By Hilton Cleveland / Beachwood

Exceptional

Clean facility

Good

Liked: Front desk staff was exceptionally helpful! Check in was smooth and pleasant. 2 issues is my sleep, the bed was not comfortable at all very hard to sleep on. Had my body very sore. I didn’t get much sleep. 2nd breakfast was great the first day but the second day the chicken for the breakfast burritos wasn’t fully cooked. And the wasn’t many options considering I can’t have red meat or pork.

Passable

Liked: The breakfast was nice and the people who cooked the food were nice.
Disliked: The main elevator was broken so we had to take the only elevator that was working in the building which was always packed and waiting for it was ridiculous so we mostly took the stairs to the 4th floor. The evening front desk people should be fired. They were rude and discourteous. They should have not been greeting people. We also had to have maintenance come to fix our toilet. The stay was not worth the money we paid.

Superb

Exceptional

Exceptional

Liked: This hotel was extremely clean The staff was exceptional
Disliked: Nothing

Excellent

Liked: The kitchen
Disliked: I loved it

Exceptional