Homewood Suites by Hilton Chicago Downtown South Loop

Great rooms. Poor breakfast

Liked: Excellent size rooms. Good gym. Solid WiFi. Location was good for soldier field.
Disliked: The breakfast was awful.

Good

Pleasant

Very pleasant stay with a...

Liked: My recent stay at Homewood Suites by Hilton in the South Loop area of Chicago was very enjoyable. The hotel has a great location — close to downtown, the park, and the lakefront, where you can walk and enjoy views of the city.The room was spacious, clean, and well-equipped. I got a room on the 17th floor with a beautiful city view, and in the morning I could see the sunrise over Lake Michigan — truly memorable!The staff was friendly and helpful. Special thanks to the young woman who checked me in late on August 18 — she was very kind, cheerful, and welcoming.The pool is small, but warm and perfect for relaxing after a long day.
Disliked: The breakfast was very basic, just the minimum and not very healthy! Personally, it was enough for a quick snack, but it felt more like a 2-star hotel breakfast in Europe, not what I’d expect from Hilton. There were no vegetables at all, and the only fruits available were apples and sometimes bananas. The most disappointing part was the use of plastic plates and cutlery. While other countries are fighting plastic waste and have already banned plastic straws, here, during one breakfast, the staff took out several bags of plastic tableware! It was such a terrible sight!Additionally, I was charged a $525 deposit (for 7 nights), even though Booking.com listed it as €75 for the entire stay. However, the money was returned to my card quickly.The mattress was full of lumps. There was no proper blanket, just a few thin sheets. The air conditioner was very noisy and hard to figure out how it works. When I turned it off, it would turn back on by itself.These were just some of my observations, but overall, the room was good. I had a pleasant stay.

Exceptional

Liked: clean perfect good price
Disliked: Everything

Overall good stay. Slightly overpriced...

Liked: location room kitchen
Disliked: breakfast and swimming pool

We enjoyed our visit.

Liked: The location was excellent and much was in walking distance. It was a plus that the subway connection and placement was good. The facilities were clean and welcoming. We appreciated the coffee service in the entrance.
Disliked: The breakfast was adequate, but the service staff seemed overwhelmed. Often items had run out, despite the crew working diligently to refresh. It is unfortunate that there is so much disposable plastic waste. Surely Hilton can find a way for guests to not use styrofoam plates and plastic cutlery.

Disappointing

Happy to have visited

Liked: Friendly staff, delicious breakfast, beautiful rooms, a whole kitchen in the room!
Disliked: Mold around hot tub