Homewood Suites By Hilton Charlotte Southpark

Pleasant

Liked: The location and staff were very friendly.
Disliked: The rooms smelled like a pet had just stayed in and wasn't cleaned.

“Dirty room, no response to...

Liked: The best part of my stay? Going back home.”
Disliked: Deeply Disappointed with Our StayWe were truly looking forward to a relaxing leisure stay, as my husband and I have been married for 32 years and wanted to enjoy some time together in a nice place. Unfortunately, our experience at this hotel was extremely disappointing from the very beginning.It started with a prejudiced attitude at the front desk, which left us uneasy. When we finally went to our room to rest, we were shocked by its condition. There was thick dust on all the furniture, the bathroom was in terrible shape — the toilet had pink mold (which could easily be removed with basic cleaning), the shower glass door was misaligned and posed a safety risk, and the shower walls and floor also had the same pink mold as the toilet. There were hairs on the bathroom floor, very few towels, and one of them was dirty.The pillows smelled dusty, the room looked completely different from the website photos, and all the cabinets and drawers were left open. The kitchen trash bins were dirty. It honestly felt like we had been placed in a room that hadn’t been cleaned in a very long time.I sent multiple messages to the hotel during our stay — all of them ignored. Interestingly, they sent us a welcome message at check-in and a “thank you for your stay” message after checkout, yet none of my concerns received a reply. This is complete disregard for guests.Sadly, I cannot fully put into words the disappointment we felt during our three nights here. It was far from the relaxing and enjoyable experience we had hoped for.

Awesome

Liked: It was my 1st time staying at this property, but I have decided that I will stay there from now on. Really nice
Disliked: I was in the bar and got some food to take back to my room , it was a 2 out of ten. I ended up throwing it away

Good

Superb

Liked: The staff was very nice and friendly. The rooms was very clean.

Great Choice

Liked: Staff Nice & Friendly, also the property was very clean .

Good

Liked: Location was what was expected.
Disliked: Temperature of the water in the pool. Too cold and in the shade.

Rude staff but good facilities...

Liked: Location was good, parking always available ($10 per day), free coffee all day.
Disliked: Rude staff. Watch out for the breakfast lady! You better not slip and put something in the wrong place. She will let you know in a condescending way and give you a bitter stare down. Very uncomfortable. Breakfast food would get 4/10. For some reason our room was always damp unless the AC was on constant. Windows for fresh air would be nice. Refrigerator light bulb was out. Small details, but adds up. Seems the staff was either lazy or disorganized as we had to ask repeatedly for items lacking in the room like pans, hangers, and shower gel. Lastly we asked for check out extension, which was granted after the staff got the manager to approve it, but then we were called to check out sooner because the late checkout “was never approved.” They said we would have to pay extra to check out later. Had to fight to keep my late check out which I did not appreciate.

Exceptional