Homewood Suites By Hilton Charleston - Mt. Pleasant

Very good

Liked: The pool was well maintained and we enjoyed the setting.
Disliked: For a newly renovated hotel there were some issues. We had a leak in the ceiling in the first room we were placed in. The second room had a leak in the kitchen sink and the exhaust fan over the stove did not work this made cooking a little hard.

Superb

Superb

Disliked: A little more breakfast variety would be good.

The room location and amenities...

Liked: The breakfast was ok. The breakfast area was a little crowded when we went around 8:30-9am.
Disliked: The price was way too much for what our family is used to paying for 1 night.

LOVED EVERY PERSON WE ENCOUNTERED...

Liked: AFTER CHECKING OUT OF THE COMFORT SUITES AT IOP CONNECTOR I FELT LIKE WE HAD JUST ENTERED HEAVEN YOU COULD SEE AND SMELL THE CLEANLINESS OF THE HOTEL FRONT DESK WAS EXCEPTIONAL AND SO ACCOMODATING AFTER GOING THROUGH THE QUICK CHECK IN AND CHECK OUT FROM PREVIOUS HOTEL LISTED THEY WANTED TO ASSIST IN OFFLOADING LUGGAGE AND CALLING TO BE SURE WE WERE SATISFIED WITH ROOM IT WAS BEAUTIFUL AND THEY ALL WERE VERY KIND AND COURTEOUS
Disliked: NOTHING TO NOT LIKE

Very poor

Liked: The beds and the separate living room. Having two TVs. Kitchen was nice too
Disliked: When we tried to check in at 3:10 after confirming we could check in early, we were told to come back at 3:30. There were two employees and without getting into the whole dialogue I'll just say both were dismissive and had poor communication and literally holding her cellphone to her face. Repeatedly said they had no rooms, when I had a reservation. When we returned the employee took over 15 minutes to get us checked in, several guests showed up ready to check in at 3:30 causing the people you are being paid by to wait unreasonable amounts of time to check into their room in order to begin their precious weekends.

Very good

Excellent home away from home.

Liked: Everything was almost perfect from the woman i.believe Cathy that was working the desk,she was very friendly ,joyful and accommodating. The room we were fist given had only portable Air conditioning units and it was 78 degrees in the room she immediately moved us,other than that issue we loved the room it was very comfortable from the set up to the comfort of the bed.The entire property i side and outside were extremely clean,the outside areas were landscaped beautifully. The location is perfect you really couldn't ask for more as it's located in a village where there are many good places to eat and many small shops for shopping and target is so.close you can walk there. The beach literally to us 4 minutes to drive. I highly recommend this hotel 100 percent and we will return.
Disliked: Only issue is the pool apparently had some issues and was closed off and on not sure the issue.

We woukd surely stay again.

Liked: Everything was good. Cleam and quiet and staff sere very friendly.
Disliked: Great breakfast