Exceptional

I enjoy the breakfast and...

Liked: the staff was extraordinary because of the hospitality I stayed another night!
Disliked: the elevator takes to long and parking

Superb

Excellent all around.

Liked: Location and cleanliness.
Disliked: Slow elevators

Exceptional

Very good

Liked: Staff was Amazing! Very helpful in my stressful situation.
Disliked: The reservation was made through booking.com but it wasn't showing up in the hotels system. I checked on this very issue a month ago and it was the same problem at check in. Booking.com needs a better way to update the hotel with the reservations that are made through their site.

Exceptional

Liked: Close to hospital
Disliked: Parking

Hotel served it?s purpose.

Liked: The decor was nice. The water pressure and temperature were great. Beds were comfortable. Room was clean, but could have been cleaner.
Disliked: The location was a little sketchy and the homeless were a little confrontational. Taylor at the front desk needs a lesson in customer service. She had a horrible attitude. I was told my top floor room would be ready by 3pm, then at 3pm I was told it wasn?t available and that I was now on the 3rd floor. Then I had to pay $15 for parking and there were no spaces left because two large vehicles were parked so badly that I couldn?t fit between them. Room furniture, the chair and couch needed to be cleaned. There were stains all over both.

Exceptional