Homewood Suites By Hilton Baltimore

Had a great stay.

Liked: Hostess at breakfast was great.
Disliked: Parking should be included.

I was disgusted with the...

Liked: Close to the harbor n shops.
Disliked: Room 455 was infested with roaches.

Good

E

Liked: The breakfast was OK, more of a variety would have been nice, but overall it was good
Disliked: Considering it was complimentary, it was OK.

Reasonable but expansive

Liked: Location
Disliked: Quality of furniture and cleanliness

Nice family stay with good...

Liked: Great location for visiting the city
Disliked: Parking but it seems to be unavoidable

Superb

Liked: Very clean and comfortable

Exceptional

Had a great experience and...

Liked: The location of this property is simply amazing. It’s in a beautiful, safe area. Very close to shopping and dining. Don’t even need your car to get to most of the places I wanted to go. The staff was exceptional, and very welcoming. I don’t understand how anyone complained about the front desk being rude. The only time I saw any staff member get curt at all was when dealing with a customer who was being completely unreasonable. They handled it better than I would have. (Manner expectations also differ throughout the country. What one person considers rude could just be someone not being overly polite sometimes.) the staff in the breakfast area were simply amazing as well. They went above and beyond to make sure everything is stocked and fresh and sparkling clean. The breakfast also had many options for different types of appetites. You can walk to many different restaurants nearby in Little Italy as well. So many options to choose from..
Disliked: As much as I hate to say it, you guys really need to update the drapes, furniture and the bedding. I know that that’s a lot of money, and a huge overhaul. However, the complaints of mustiness, etc. come from those items. I felt it necessary to lay towels on the furniture before I sat on it because they were stained. Stains on the seats and stands on the headrest of the sofa. There was no soap packet so I could run the dishwasher properly when checking out, which made me worry about the cleanliness of the dishes in the kitchen area.

Exceptional