Homewood Suites by Hilton Aurora Naperville

Homewood Suites by Hilton is very nice and comfortable. Would stay there again.

Liked: Kitchen, sofa and comfortable bed. The rooms were clean. The staff was friendly!
Disliked: N/A

Clean rooms and a nice lobby atmosphere. Very accommodating staff and the continental breakfast was great!

Disliked: Nothing at all.

Exceptional

Very good

Liked: The staff and location. Was perfect.
Disliked: The hot tub was very dirty and broke. While on my trip I had to make a call to booking about a room discrepancy, and omg booking representatives were overly rude. I spoke to 2 ppl and after they said what they had to say they hung up on me. I will be making another complaint because this is ridiculous

The bed mattresses & sofa...

Liked: The staff were very nice & professional. The outdoor grilling area was very nice.
Disliked: The sofabed and beds were extremely uncomfortable. The sofa bed needed to be trashed it’s so old & worn. The mattresses on the beds need to be replaced. The mattress on one of the beds was so uncomfortable, my son said it hurt his back so bad that he got up & slept on the floor. Replace the sofa bed immediately in room 232. It’s ready for the garbage. It’s unusable and should not be in use. And update the mattresses, they are too old and worn & uncomfortable. Updates are seriously overdue at this hotel.

Exceptional

I would stay again and...

Liked: Very friendly staff the entire staff at that loved it!
Disliked: My neighbors were loud as everrrrr

Superb

Disappointing when you’re expecting one...

Liked: Convenient
Disliked: The reason for the leisure was to take the kids swimming every day. This did not happen because the pool was shut down, and no one told us prior to choosing this place.

Good

Exceptional