HomeTowne Studios Wilmington - New Castle Guest Reviews
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Humphreys Mon, 23 June 2025
Exceptional
Humphreys Mon, 23 June 2025
Exceptional
Linder Sun, 15 June 2025
Bad
Liked: Nothing!
Disliked: Rude customer service, had to pay $100 security deposit which should be refunded in 7 to 10 DAYS! Three people in our room but only towels for two people and could not get any more. Not very clean. Very small bathroom. Gave us key to the room then locked us out to return to front desk to collect pet deposit, even after we told her we had a pet. Will never stay at this hotel franchise again.
Caron Fri, 13 June 2025
Bad
Humphreys Wed, 11 June 2025
Poor
Humphreys Wed, 11 June 2025
Disappointing
Anonymous Mon, 9 June 2025
Absolute nightmare I couldn't even...
Liked: Nothing
Disliked: Drug addicts literally everywhere
Humphreys Sun, 8 June 2025
Bad
Nathaniel Tue, 27 May 2025
-10/10
Liked: Absolutely nothing
Disliked: Everything! Staff was extremely rude and retaliatory for something THEY messed up with. Did absolutely nothing to make me feel better about the stay or make up for THEIR mess up. And had the audacity to call me past checkout time to see if I wanted to stay, then tried too rush me out. Although I did not want to spend another night there and WILL not, even if my life depends on it. The least they could’ve done was offered an extra night to make up for their mistakes and disrespect. I have used this “hotel” for years, seen the same faces of who runs it. This is the first time I have ever been treated this way. Place has gone down hill and so has their hygiene (not a surprise if you see who runs the place). The big fat F on BBB is completely justified and wish there was a lower grade. DO NOT waste your time, money, or sanity here. Just spend the extra money for a reputable hotel.
Hyacinth Mon, 26 May 2025
Incorrect information and action taken
Liked: Location and cleanest
Disliked: Availability of supplies