HomeTowne Studios & Suites Bentonville

Inhabitable. An experience hopefully never...

Liked: None. Location its not near downtown but hey still in bentonville.
Disliked: Terrible smell on room 214. window screen is broken. We asked to be transferred and room 323 is dirty. We suck it up as we understand we are not checking in a 5 star hotel. We prepay for 2 nights. Terrible decision. Middle of the night fire alarm went on. we also understand things like those happen but as soon as the firemen left, fire alarm is again triggered and its completely inhabitable. I dont know why but it means either the building is not checked or well maintained therefore fire alarm keeps turning on. Everyone left. I feel bad for the people who just want a decent sleep and need to work the next day. All had a terrible night. Asked for a refund since we didnt used our 2 nights stay completely. Supervisor is avoiding the call. We understand they can be busy and are also staff but I think proper training should be done. No one up to this day responded to any email/ calls.

Bad

Liked: Nothing
Disliked: Everything. It was supposed to have pots and pans and dishes. But there was none.

Exceptional

Good

Pleasant

Liked: Had a fridge and a small cooking stove and MicrowaveHad smoking room options Very nice lady at desk
Disliked: The bed was hard. The pillows were terrible. The towel in the bathroom had stains on it. The fridge looked ruff. Only provided shampoo and a small body soap bar.

Bad

Liked: Location
Disliked: The room was dirty, the floor hasn’t been mopped and cleaned. There’s a doggy day care or something next door. Dogs barking through out the night. Yelling in the hallways. No sleep at all. The assistant manager said one thing and was not truthful about price. I accidentally left a jacket there and it wasn’t returned or I wasn’t notified. Not a good place!!

Very good

Stay away from this place

Liked: Nothing at all, the worst experience and don't want to remember it anymore. so rude and unhelpful team.
Disliked: No, Water for 8 hours, no hot water for 24 hours and had to take a bath with too cold water.No compensation for all this, rude team and unprofessional.

Very good