HomeTowne Studios Salem OR, Salem

Exceptional

Let down

Liked: Leaving the next day and not ever going back to that nightmare!
Disliked: It took three attempts to check into a clean room. Each time I would have to go down from third floor to loby to request a clean room. One room had dirty dishes and bed was unmade the other room smelled so strong of "mace" the third and final room no towels . At this point it was late and I was tired of hauling my suit cases all around I gave in and stayed.

Very poor

Unsatisfactory

Liked: It had the kitchenette we needed.
Disliked: The room was filthy. I had to go buy cleaning supplies and we spent over an hour cleaning. The bedspread smelled like cigarettes and the day before we were scheduled to check out the office informed me that I had to pay, a second time, for the last night or check out then. I had to take the bath towels down to the office every day myself in order to get clean ones. The bedding was also dirty which I also had to take to the office to be washed myself. Then when I went to pick it up it took them awhile to get them for me, they didn?t even fold them. I used half a container of disinfecting wipes to clean everything, and it took three times of moping the floor to get the water somewhat clean, but still dirty. One of the dressers had paper plates under the front to try and keep it level but the drawers kept coming open on their own which made it tip forward. I had to keep a suitcase in front of it to keep the drawers closed. I emailed the general manager about the condition of the room and several pictures I took of it but he never replied. Some of the staff were polite but others were very rude. I will never stay here again and would not recommend it to anyone else!

Good

Very poor

Liked: NOTHING!!!!
Disliked: ATTITUDES from Front Desk & when I complained about it & the room being dirty, they didn?t extend another day! Now I have to check with Booking.com to see if I got charged for that day.