HomeTowne Studios Phoenix -Black Canyon Highway Guest Reviews
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|11.8 miles from Phoenix centre|
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Anya Sat, 4 April 2020
Liked: The First Lady that checked us in was nice
Disliked: Bugs everywhere Clogged toilet right when we got there Chipped toilet top Disgusting during COVID-19
Lisa Fri, 27 March 2020
Anonymous Thu, 26 March 2020
A vile filthy dump.
Liked: The bed was comfortable. There was running water and the toilet worked. There was some toilet paper.
Disliked: The Home Towne Studios Phoenix, Black canyon Highway. Where to start. Lets see: A large bag of dirty linen with a wet rag on top left in the room,TV not working, no way of heating water so no tea or coffee for two weeks, no wi-fi unless it is on your phone so no internet, no Netflix etc., no e-mails. No cooking utensils, plates, cups, knives forks etc so no way to use the cook top or feed yourself, no shower curtain even, no mat to go on the floor, no waste paper basket of any kind, the bathroom door with plaster crudely put on where someone had clearly tried to kick the door in, holes in the bedspread, kitchen drawers that don?t open, cigarette burn marks on the countertop and everywhere else, lampshade with pen scribbles on it. Floor with loads of deep black scratches on it.The room stinks of cigarettes The ONLY facility in this room is a bed. I think sleeping in my car would be preferable to this. I wouldn?t let a dead animal sleep in this horrible, nasty filthy dump. Oh right and no-one to answer the phone late at night, just no reply. Take my advice and pitch a tent in the desert rather than stay here. No hair dryer either. I had to borrow a mop and clean the whole room with Lysol spray.
Shaunette Sun, 22 March 2020
Could?ve been better if they...
Liked: Having a Refrigerator microwave stove
Disliked: The staff here was very rude and nasty would not stay here again in the future
Nick Mon, 16 March 2020
Horrible. Never again for this...
Liked: Nothing. After 50 years of personal and biz traveling, this was the 3rd worst room/facilities I have ever encountered, especially at a price of $130 per night. Booking.com needs to remove this property from your listing. During registration, we had to sign a doc that said "no pets", "no smoking", etc., and leave a $50 deposit for prospective damages. On walking to room, we noted two occupants walking pets! (Recall the registration warning about no pets on site? On entering room, a sign was on adjoining room that read: "Warning, this rooms floods in bathroom, and adjacent rooms might be damaged". On entering room, for two of us, it had one set of towels. For a two person eating table, one chair was missing. There was no hairdryer, no iron, no ironing board. There WAS NO MIRROR AT ALL IN BATHROOM, NONE, NADA! The room REEKED OF SMOKE (remember the NO SMOKING warning when registering. And lastly, the smoke alarm was beeping every eight seconds, indicating no one had tended the room and were not paying attention to room issues. My wife and I stayed in the room for about 15 minutes, and then checked out, and had to find a much better room elsewhere, which we did.
This property was one of the worst I have ever seen, anywhere, anytime in 50 years.
Disliked: Absolutely nothing is suitable about this property
Danya Fri, 13 March 2020
Cheryl Fri, 13 March 2020
Disliked: We had blood stained sheets and pillow cases.. toilet bowl flush handle was broker; bath tub wouldn't drain and the walls and doors were not repaired good.. also there was lots of roaches bad bad experience.
Susy Thu, 12 March 2020
Liked: Very quiet and comfortable
Disappointed Tue, 10 March 2020
Liked: We actually liked leaving this place.
From the road HTS looked good, but not inside the rooms.
The location was good.
Disliked: The place was filthy dirty and smelled like smoke. We knew they cleaned weekly, but really it is weakly. There were dead bed bugs on sheets, 2 flat little pillows on bed, no blankets--just a bedspread with multiple cigarette burns on them. The matteess was cheap matress on a frame and no boxspring. The floor was so dirty. We didnt have enough bath towels or wash clothes, and when we asked for more towels they said they didnt have anymore. We found live and dead bugs in the room. This was the worst hotel room we have ever stayed in. The man at the front desk said no refunds because we used booking.com. And there were no other hotels available last minute because it was a busy week in Phoenix. booking.com should refund us our money and not have this place on their list of places to stay.. The toilet was clogged and the sink drained very slowly. We unclogged the drains and cleaned the place ourselves. Also, there was a cooktop stove but it didnt work. One of the reasons we reserved a room here was because of the kitchenette so we could eat some meals in to accommodate our disabled daughter, but it was very dirty and didnt work. The pool was too cold for the weather and we couldnt enjoy a swim either.
Sergio Mon, 9 March 2020
Liked: Nothing at all.
Disliked: We were moved 3 times in 24 hours due to roaches everywhere. I took pics of them for proof. Hotel says no pets but I was woke up by a dog?s barking at 4:00 am. Electrical tape on shower handle, no shower handle dock, 2 towels in the bathroom, no toilet paper, police activity on the premises, homeless and drug addicts around premises until late hours of the evening (you could hear them outside after 3:00 am) Shower door broken and coming off hinges and the service was horrible. Your ?manager? Gina did absolutely nothing nor did she even try to rectify this situation.. She hid in the back office. Erin your other ?manager? all she could do was give us a $50 discount from my over all bill that was close to $600. I will never stay there again and I am goi g to share my thoughts on all of my social media networks that I?m in. By far the worst experience I?ve ever had in regards to hotel accommodation.