HomeTowne Studios Phoenix - Black Canyon Highway

Ok

Liked: The workers the re nice and helpful
Disliked: No comment

Exceptional

Exceptional

Disappointing

Liked: I was extremely happy with Ruth our front desk attendant. She helped out with extra towels do we had three in the room. Went over and beyond on everything we asked for.
Disliked: The floor in the room was sticky especially in the bathroom. I believe it was due to the chemicals that was used. The blankets on the bed had burn marks and tears in them. The actual beds and mattresses desperately need upgrading. They were equivalent to a double size army cot. There were cockroaches in the kitchen and bathroom sink. The rooms definitely needs an upgraded. Desperately. Also no amenities like coffee pot, hair dryer, drinking cups, ice bucket, However, these were insignificant compared to the other negatives. The room door also does not automatically close and I forgot to check it and it was left open leaning against the door jamb the whole day we were gone. Fortunately for me nothing looked disturbed or stolen. I do not blame any of this on the maids, for your only as good as the tools you have to work with. We could not switch to a upstairs room due to my mom can't do stairs.With all of this in mind, I have stayed in worse but when I did I paid a lot less. Had I paid $50For this room, I would have thought, "I got what I paid for" but I paid $263.42 for 2 nights. This is what upsets me the most. Being totally ripped off!

It was completely horrible the...

Disliked: It was horrible not clean chip crumbs under the bed kitchen refrigerator stains inside I found a bed bug in my bag it smelled like cigarettes and urine the tv didn’t work the WiFi didn’t work I disputed this with my bank and now I have 544 dollars wasted I won’t receive that money back at all

BAD!

Liked: Not much, we would have moved if we could, but where told no refunds.
Disliked: Dirty in and out.Kitchen but no cutlery or crockery or anything.Too many long stay residents, to many pets(poo everywhere)

Good

Bad

Disliked: Trash every where, people smoking marijuana

Poor

Liked: Nothing
Disliked: No towels beat up broken down room