HomeTowne Studios Newport News - Hampton West

Disappointing

Liked: The location.
Disliked: The 2nd floor hallway needs deep cleaning and brand new carpet, it smelled horrible!The tub in the room we were in needs to be replaced as it is peeling. Had to ask for new bedding, as the sheet appeared dirty when the comforter was pulled back.

Passable

Needed a place in a...

Liked: Comfortable bed. Updated decor. Cable with plenty of options to choose from. Close to restaurants. Full size fridge and microwave. Very reasonable security deposit.
Disliked: Common areas not updated making them look extremely dirty. Check in kiosk where I had to talk by video to someone making the check in process a lot longer than necessary. No black out curtains. Blinds only block so much light.

It was a good stay...

Liked: I like that it was clean
Disliked: Check was through a machine no human contact they say someone at the front desk 24 hours when I called down for a ironing board in iron they could not get it to me until after seven and I was leaving the hotel by six

Overall will stay here again.

Liked: The cleanliness of the room and comfortability
Disliked: The location on the corner of a busy highway, and not much parking.

Bad

Liked: The hot water clise to the peri
Disliked: There was a bullet hole in my window. The sheets on the bed was dirty. The toilet did not flush. They had Crack heads in front of hotel.

Bad

Bad

Liked: Nothing.
Disliked: Bullet l holes ln my window. No one in person to assist with anything on site

Passable

Liked: The stay was better than expected; the room was clean and because I saw many reviews showing complaints about bed bugs and crouches, however didn’t see any bed bugs or crouches’. I requested a non smoking room, however during my stay early in the morning and about 5 PM the smell of cigarette smoke was very strong; don’t know where it was coming from. I didn’t see anybody smoking inside or corridors but it probably was coming from the outside even they have posts that no one should smoke within 8 feet from the building I saw employees smoking just next to the main entrance door.At check in I was surprised to be charged a security deposit for $ 50.00, so I was expecting the hotel provide kitchenware, however the hotel does not provide anything nor even a glass cup or ice container, no coffee maker or toaster in the room, still asking myself what is the purpose of a security deposit.Comparing to other 2 stars hotels around Home Towne Studios is expensive given the service level, however the cigarette odor is the most important factor. Also another annoying issue is that maintenance workers were doing calquing bathrooms and kitchens, and room windows, no signs were posted letting occupants know they were doing this chore during occupancy, These maintenance chores needs to be planned in advance giving guests plenty time however not only bother me but also several other guests who commented they were construction workers who work at night and sleep during the day.