Name: Home2 Suites By Hilton Williamsville Buffalo Airport
Address: 48 Freeman Road Building A, Williamsville, NY
Telephone: (888) 406-7656
Rating: 4.25

Pissed off!

Liked: Nice property. Clean and confotable! No problem with the facility but. Booking. Com never cancelled the reservation as they said they would! So we had a o change our plans again to use the facility!

Bad

Liked: It’s so noisy when people walk on top floors. Whole night. it troubled us a lot and if we ask staff they want us to keep those ear plugs and sleep.

Very good

Exceptional

Please add a limit to...

Liked: The room
Disliked: The pool and room

Superb

Liked: Patrick & the team were so helpful. They went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated.
Disliked: I'm a runner & was unable to do my usual workout in the gym as none of the treadmills were working.

This hotel offers everything you...

Liked: The location is idea for us because it is situated near most of our favourite stores and restaurants. It is also close to I90 which is the main hwy we use to get downtown to the KeyBank arena to watch the Sabers. The hotel environment is welcoming, and very hospitable. Our room was spotless and the bed was very comfortable. We received a complimentary breakfast which offered many options. The lobby offers a variety of entertainment options, along with a gym and a generous sized pool. It is also pet friendly, a service we did not use, but appreciated. Check-in and out was a breeze. The clerk was very friendly and even signed us up for a rewards program that we will be sure to use for further travel.
Disliked: There is nothing we did not enjoy.

Exceptional

Liked: Staff very friendly and accommodating.

We had a great stay...

Liked: The staff was friendly and helpful. The breakfast buffet had a great variety and it was all delicious.
Disliked: The TV didn't have many channels but honestly everything else was great.

ok for the money

Disliked: I stayed in room 107 at the hotel, and I have a couple of suggestions for improvement. First, I wish the conference room wasn’t located next to my room. Around 8 a.m., it was incredibly noisy, with loud conversations that made it difficult to stay asleep. I was awakened by chitchatting voices. Additionally, it would have been appreciated if someone had cleared the snow from the parking lot in the morning. Even though the snow had stopped hours earlier, the lot was still quite slushy when we left. I noticed several snow shovels by the front entrance (inside the sliding doors), yet the area wasn’t cleared. Leaving these tools at the entrance also doesn’t present the best appearance.As someone who travels frequently and has stayed in many hotels across different states, I would rate my experience at Home2 Suites by Hilton as decent. The staff were very pleasant and helpful, which I truly appreciated.