Home2 Suites By Hilton West Edmonton

Would have loved what I picked out but they didn't have anything but a weird sized queen and a pull out couch - both uncomfortable. Pool and gym was really cool and the breakfast spread was awesome.

Liked: Great guest services and customer services.
Disliked: Didn't get the room that I picked out from the list and the queen size bed is not really a queen - it's smaller but not any size I know. Also, the pull out couch bed is terrifyingly uncomfortable.

Pleasant

Very good

Good

Liked: Nice area. Friendly staff
Disliked: Bathroom and shower were not very clean. Hair on floor and on shower wall

Exceptional

Disappointing

Liked: The staff are accomodating.
Disliked: Sadly, room 101 didn't get cleaned enough. I didn't realize or read that all of the rooms are pet friendly (nothing against pet/staying with pets) but they should've kept some rooms that aren't pet free. As i was checking the bed I noticed there were still some pet hairs also with the pillow cases. Even when coming into the room the first time there was a smell. I had to ask for new sheets so that my 4month and toddler won't have any skin reactions. And they need to get that room a new couch, the couch was filthy, had stains and smelled bad. To think that we stayed in a King Bedroom Studio Suite, i expected more or as the same cleanliness with their other branch in the south, which was immaculate.

very good

Liked: room was great with kitchen facilities
Disliked: Breakfast was not that great but what can you do with pre prepared stuff There was lots of OJ

Superb

Always a great place to...

Liked: Breakfast was great
Disliked: There was someone above me making noises until around 1230

Weekend in Edmonton

Liked: I liked that the staff was super friendly and easy to talk to. The TV allowed for us to log in to our streaming services which was nice to relax after a long day. There was an assortment of breakfast items.
Disliked: The beds were not comfortable and there was no hot tub. The breakfast "room" was part of the lobby and was very crowded and inconvenient when over lapping check out time and breakfast. The staff was accommodating and helpful with the over lap but definitely not easy to load your vehicle threw the chaos.