Home2 Suites By Hilton St Louis Downtown

Good

Pleasant

Exceptional

Hotel was nice

Liked: Beautiful building
Disliked: Parking on street or 55 valet

Very good

Superb

It's fine but I would...

Liked: All of the staff were incredibly friendly and nice! The breakfast was also very good. The location overall (minus construction blocking a road nearby) was very close to many places around St. Louis we wanted to visit.
Disliked: As I said earlier, the staff were wonderful. However, I never saw more than one worker scheduled at one time. This meant the 3 times I had to call to the front desk to request items (ex. we needed sheets and pillows for the pull out couch) went unanswered. When I walked down to go in person, there were about 6 people checking in at one. The hotel also had a text option for any needs and those requests were also not fulfilled. We got back to the room around midnight after asking for sheets around 8pm and they were not in the room. Our room never got room service, despite saying they would be doing a full clean every other day. This also meant we did not get our toilet paper refills and had to awkwardly walk down to the lobby (because again, we were put on hold for upwards of 5 minutes the two times we called). This seems to be more of a scheduling issue - everyone was so nice when we came down but they were definitely working overtime!!!

Excellent room for excellent price

Liked: The room was very spacious, including the bathroom. For a room that size I’d usually expect to pay well over $250/night so value was excellent. The gym facilities were clean and modern. Staff was friendly and polite. Location is about 1 mile from the arch, which was a perfect walking distance for me.
Disliked: I found the bed to be a little too hard and the pillows were somehow like lumpy air… continental breakfast options certainly were available but were slightly under expectations.

Very good