Home2 Suites By Hilton St Louis Downtown Guest Reviews
Write a review
1.0 miles from Saint Louis centre |
Write a review
Jenny Thu, 14 March 2024
Passable
Erica Thu, 14 March 2024
I enjoyed my stay here
Liked: Breakfast was great.
Disliked: Parking
Tiana Mon, 11 March 2024
The overall hotel was nice...
Liked: Decent location just far away parking options
Disliked: The WiFi didn’t work for a whole day so no tv. Cleaning people didn’t want to clean our room. There was a problem finding our reservation waited an hour just for them to magically find it when I was about to cancel reservation. Found hair in shower and over the soap for shower.
Carlos Mon, 11 March 2024
Very good
Liked: In general I enjoyed the hotel. The first floor (lobby) is nice and modern. The elevators are to old and the carpet from the elevators going to the room was dirty. I liked in general the continental breakfast they had.
Disliked: I don’t like that they have maid services after the 5th day of your stay. At the end I didn’t mind about it because I usually keep my room clean and they had enough clean towels for all the days I staid. I didn’t like that they do not give you a bottle of water as complementary every day or in my case for my CPAP machine.
Jasmine Mon, 11 March 2024
Decent place if you’re only...
Liked: The staff was friendly
Disliked: It was very hard to find the hotel, as the signage is directly on the building and very small. It was also difficult to find a place to park in order to come in and check in. There is no self-parking, paid street parking is extremely limited, and the $45 a night valet parking price is high for the location. There were several big events in the area and while the staff was friendly and helpful, they were very unprepared. We arrived a little early to check in and had to wait over an hour for a room to be ready (even after checking in through the Hilton app). You could tell that the room had been turned over very quickly as there was still trash in the bathroom and the floors hadn’t been vacuumed. We were also missing linen for the pull out bed and when we called down to the desk, we were told that they were completely out of pillows and that we would have to come and get the sheets ourselves. The rooms are a bit small and do not really fit 2-4 people, unless you like to literally sleep on top of each other. Once the pull out bed is out, there is only about a foot of space between the wall and the foot of the bed, blocking access to the bathroom and the door, which could be unsafe during an emergency. The breakfast was okay, about what you’d expect for a hotel breakfast but the tables and floors in the dining room were very dirty (and this was around 6:30/7am- before the breakfast rush). Lastly, there was some sort of software update that deactivated the keys on Friday. That’s fine and all, but there was no notification other than a letter posted by the elevator that was printed in size 12 point font. If you didn’t get close to it to read it, you would have never known that you needed to stop at the desk and get a new key. An elevator also broke down between Friday and Saturday, leaving 2 elevators to service 12 floors between 2 hotels.
Debbie Mon, 11 March 2024
I lived the staff’s hospitality
Liked: The hospitality was Top Notch!!!
Disliked: Would’ve liked to have a fruit option for breakfast.
Hayley Thu, 7 March 2024
Superb
Deborah Tue, 5 March 2024
Rented the room so we...
Liked: Very clean room, good location, walking distance to several eating places and the hockey Arena
Disliked: Just the fact that it was in downtown St. Louis
Roellig Sat, 24 February 2024
Very good
Kevin Wed, 21 February 2024
It worked.
Liked: Location for the price was good
Disliked: Room was TINY. Odd layout, but suited my needs. Staff was very friendly.