Home2 Suites By Hilton St Louis Downtown

Lovely hotel even better staff...

Liked: Hotel and Staff were amazing, clean spacious great for amenities transport links were great for what we needed. The receptionist that works every evening (sorry jet lag - so I can’t remember her name) was incredibly warm and caring and took an active interest in our trip and the well being of my son which meant the world to myself and my wife. I also want to praise the hotels flexibility my wife wanted to add my son after the booking was confirmed and there was no question or trouble to amend for us and we are so grateful for all you did for us before and during our stay. A really warm homely place to stay. A great American vibe.
Disliked: The area was not as nice around it and lots of agitated homeless people - the hotel done a great job in security and managing any trouble but the area is not somewhere we would come back to.

Passable

Liked: Location and area.
Disliked: Velvet parking to high. Overnight parking is an inconvenience. Lots are too far away.

Disaster

Liked: Nothing
Disliked: Room was not ready at 16.00 we had to wait until 19.00 before getting our room. No extra bedding for the sofabeds and although this was rectified quickly by the 1 member of staff on the reception desk there were no pillows available. Breakfast was a disaster, hardly anything available. No support from any managers, although staff seem to be trying hard it’s managed extremely badly. Having stayed in the same facility in Nashville which was amazing I cannot understand how they can get it so wrong. Shame as it could be great.

Superb

Disliked: The parking

Bad

Superb

Good

Good

Pleasant