Home2 Suites By Hilton Smyrna Nashville

excellent, except for this parking...

Liked: I have a Tesla and one of the bonuses of at staying at this property is that I can charge my car overnight. There recently has been non-electric cars parked in the charging areas. There needs to be a sign that is clearly marked-for EV only, must be charging. I had planned on charging my car overnight and I was inconvienced by having to drive to a charging station that I had to pay for. There has been a non-electric car parked in the EV spots, at my last 2 visits. I come to Nashville q2 weeks to visit my sick mother. This issue needs to be addressed, thank you.
Disliked: non-electric cars parked in ev spots

Passable

The stay was fine. We...

Disliked: I was confused with being charged to park my car there. I thought what I paid for the room would cover all other expenses. So my question would be if my vehicle was vandelized the hotel would be responsible? Also check in was supposed to be at 3:00 pm. We arrived after the designated time and our room wasn't ready. Luckily we were hungry so we went out to eat.

Superb

Passable

Liked: The bed and pillows were very uncomfortable

Exceptional

Exceptional

Decent stay for the value

Liked: Front desk staff at check-in was very polite. He explained breakfast time, check out time, recommended best parking location, and showed us where the elevator was. First time I've ever been given water bottles and chocolate at check-in, so that was definitely a plus!
Disliked: The cleanliness of the room (perhaps this is more of a maintenance concern) had room for improvement. There were noticeable areas with rust, especially around the shower door and sink. There was a strong smell of urine in the bathroom when we first walked in, so we had to keep the door shut at all times. There were also burn marks in the carpet. The thermostat was also not connected to the a/c-furnace.

Very good

Liked: Clean
Disliked: Floor down