Home2 Suites By Hilton San Angelo

Exceptional

Mediocre

Liked: I booked 2 rooms, one for us and 1 for daughter and grandkids. Location was good.
Disliked: My daughter’s room was not clean. The pullout bed had dirty sheets. We called and clean sheets were brought up. It was gross.

Less the par to me.

Liked: Didn’t eat it.

Exceptional

Our stay at this hotel...

Liked: The only thing I appreciated was the location.
Disliked: The personnel was inattentive. Front desk clerk was always smoking outside. The hotel was dirty. The only working elevator’s floor was filthy. The sofa bed in our room was full of stains and smelled terrible. Several items/things were broken like the two treadmills, elevator, the lobby’s bathroom urinal, the back door of the pool area and the wall paper on the first floor hallway was loose. The outside grounds was full of weeds and dog poop. We ate breakfast the first day because the food was terrible. We asked the housekeeper not to clean the first day and she never came back to clean the other 3 days we were there. We were very disappointed with this particular hotel because we have stayed in other Hilton hotels and the experience have been great. It seems this one has been neglected. New management should be considered.

Enjoying

Liked: I liked that it was quite, close to some places to eat and comfy to sleep.
Disliked: I know I put staff could be better but that wouldn’t be far to the entire staff. I thought staff was amazing except for the heavy set light skin male with glasses running the front desk at night. He is not about the people who pay money to stay there at all.

Exceptional

Liked: Sha was most acommadating and iMust say more people shoukd take care of guestbthe way she does . Thank you

Exceptional

The stay was fine it...

Liked: Location
Disliked: That they upcharged us about $200 than what I booked it for. Would not stay here again if they’re going to do that and I will tell everyone I know about it too.