Home2 Suites by Hilton Rowlett Rockwall Marina

Good

Exceptional

Overall, the hotel offers great...

Liked: - *Excellent Breakfast*: The breakfast options were great, and the quality was satisfying.- *Spacious Rooms*: The rooms were very spacious, clean, and well-equipped with utilities for cooking and entertainment. The beds were big and comfortable, making it ideal for couples and families.- *Amenities*: The bathroom was huge with ample space, a fantastic mirror, and great shower facilities with plenty of hot water. The room also featured shades and blinds for the windows, and the AC worked efficiently.- *Location*: The hotel's location was excellent, with numerous dining and entertainment options nearby, saving time on travel.
Disliked: - *Front Desk Issues*: Upon arrival, there was a mix-up with my room payment, which was quickly resolved with management. However, the front desk staff could improve their handling of 3rd-party bookings.- *Additional Fees*: There was a $50 per night Holder's fee for bookings made through 3rd-party platforms.- *Pest Issues*: The exterior of the building and pool area had a significant pest problem, with spiders and bugs present throughout.- *Pool Maintenance*: The pool was not well-maintained, with floating dead bugs and spider webs present. The staff seemed to neglect the pool area while keeping the lounge area clean.- *Noise and Parking*: The hotel's proximity to a train track may cause noise disturbances, and while parking was available, it felt cramped at times. Additionally, there were no electric charging spots nearby.

None

Liked: Good
Disliked: Good

Great location to restaurants, quiet...

Liked: Friendly staff and a great breakfast

Exceptional

Short and dependable

Liked: Pet friendlyPredictable Friendly staff Very nice commons area

Always enjoy staying there.

Liked: Location
Disliked: Liked everything about it.

Exceptional

Liked: Had a great experience the moment we walked in feeling welcomed, the room was comforting after long day of travel and accommodating as we asked for a first floor room and that was available. The gym had what we needed and very clean. Would recommend anyone to stay. We also enjoyed the variety of healthy breakfast selection along with messages from the staff that if we needed anything to just reach out by calling or to text, which I thought was a great upgrade. One last thing upon arrival we received a goodie bag for being honors members, which I can say this hotel was the first to ever give us anything! So good job!!!!
Disliked: The beds were comfortable but a little firm, but did get good sleep. (Just spoiled by our bed at home:). ) wouldn’t have changed anything at the hotel!!