Name: Home2 Suites by Hilton Rosenberg/Sugar Land Area TX
Address: 5350 Pointe West Circle, Sugar Land, TX
Telephone: (888) 406-7656
Rating: 4.25

Home2 Suites by Hilton Rosenberg/Sugar Land Area TX Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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Good

It was a nice place...

Liked: The staff was very nice and helpful and the room was large. We were able to use the kitchen area for lunch and dinner.
Disliked: There is a lot of construction going on and it made it a little difficult to get into the parking lot, especially at night. Also, the room had a smell, but we got used to it. But it smelled possibly of old cigarettes.

I would stay again but...

Liked: It was clean and the staff was friendly. It was really homey and comfortable I would stay again.
Disliked: Although the breakfast was free they didn’t have two things that match. Ex: waffles/no butter or syrup, cereal/no milk, cream and sugar but no coffee. There’s also A LOT of construction right beside the hotel which made it a little confusing entering in.

Good

Liked: All relatively new and good suite set up with kitchenette
Disliked: Staff was not helpful on check-in, breakfast was not well stocked and they ran people out the minute after 0900

I was there to help...

Liked: Location
Disliked: Dirty. When we arrived there was urine all over the toilet seat and floor.

Exceptional

Liked: Rooms were clean and updated. A/C worked amazing
Disliked: Nothing

Exceptional

Superb

Exceptional

Hotel ok…they didn't give us...

Liked: The hotel is ok. But, for those who want an invoice from this hotel, it's not worth it. We've tried every way to request the invoice, as it was a trip paid for with a company card, and they still haven't even responded. The hotel indicated it was Booking's responsibility, and Booking (which is true) indicates it's the hotel's responsibility. Anyway...