Home2 Suites By Hilton Richmond

Superb

Liked: The place was clean, and the staff was great. the amenities vs the price point was excellent
Disliked: Our room 428 was good overall, but the floor in the bedroom had soft spots. The ring around the shower mixing valve was installed wrong, hot was cold, and the other way around. The breakfast was lacking could have been better

Will stay again, loved it

Liked: The staff was so kind and helped us so much.
Disliked: Very minimal issue but the kitchen and bathroom has some dirty spots that gave away it hadn't't been cleaned. Food dried on the microwave handle, a bottle tab on the counter, and dark spots in the shower.

Very good

Nice and quiet

Liked: Loved the room
Disliked: Pool was out of order.

Disappointing. Sufficient. Booking.com, Do Better!

Liked: Breakfast was good. Staff was accommodating.
Disliked: THE POOL WAS BROKEN! Of all the places I could have stayed, I made sure to pick one with a pool. Hilton said "Booking.com should have reported it on it's web page." Also, Booking.com listed my reservation incorrectly. I had to wait an hour in the lobby while my reservation was found. For the price, I would have liked fresh dry towels and bed made each day. It's not a hostel, it's a hotel.

Bad

Exceptional

10/10 We will ABSOLUTELY be...

Liked: Best hotel ive ever stayed at. Huge room beautiful facility and the staff was soo polite.

Stay was a quick overnight....

Liked: We love Home2 Suites and thus location was our first Home2 Suites we ever stayed in - love yhe room size! Love how pet friendly it is!
Disliked: This was the first Home 2 Suites we ever stayed in and it seems a bit bit run down already.