Home2 Suites by Hilton Phoenix Downtown

Disappointing

Liked: The front desk staff, valet staff and breakfast staff were amazing and very friendly. The breakfast provided a great selection of food options. The location of the hotel was great walking distance to the Phoenix Convention Center and many restaurants.
Disliked: We stayed there from July 22 - 28th and not one time did we receive housekeeping. I had inquired at the front desk multiple times throughout the week and they would check in the system to see when we were supposed to get service. However, we had to ask for trash bags to pull our own trash, ask for fresh towels, toilet paper, klenex to be brought to the room.. There was not one day that our sheets were changed, beds were never made, and the room/bathroom never cleaned.

Overall, the location was great...

Liked: The suite was spacious, and if I travelled with a companion, it would be more than enough for both of us. Having a mini kitchen that was well equipped with a microwave, toaster, large fridge, dinnerware, coffee machine, and serving platters was exceptional. It was like living in a studio apartment. I loved the gym!
Disliked: The room could have been cleaned a bit more. I found a dried-up contact lens on the armrest of the sofa. The walls were also thin, and I could hear running out in the hall, the neighbour's glass shower door sliding and hitting the wall. The Peloton bike wasn't working (internet connection issues), which I raised immediately to the front desk, but was not attended to promptly, so I missed out on using it the 3 times I visited the gym.

Very good

Got charged $55 for one...

Disliked: Got charged $55 for parking that is ridiculous for one vehicle!

Exceptional

Good experience

Liked: Clean and close to downtown. Excellent breakfast. Valet people were nice but not one lady at the front desk.
Disliked: The extra bed wasn’t comfortable

Exceptional

Great experience!!!

Liked: Location
Disliked: n/a

Exceptional