Home2 Suites by Hilton Phoenix/Chandler

Very good

Disliked: Breakfast could be upgraded.

Newer property with good location....

Liked: Great location, newer hotel.
Disliked: Didn’t know they charged for parking until I checked in. First time I’ve ever been charged as such for staying at a Home2 - especially a property located in a suburb. Probably will cause me not to consider staying at this property again. Most other similar chain properties don’t nickel and dime their customers - also stayed at the Wyndham near the airport and they didn’t charge for parking.

Unexpected

Liked: Staff friendless
Disliked: The fact that now they charge for parking when we pai close to $300 for a night automatically the parking is included not good it's an open parking and idea will be that parking should be with # if you've múltiples car for a room then the multiple car should pay parking me thinking

Exceptional

Comfortable and pleasant

Liked: Nice property and staff.
Disliked: Breakfast was a little sparse. Charging for parking was a significant negative.

Exceptional

No free parking? See ya!

Liked: Have always enjoyed staying here but will be our last.
Disliked: We have stayed at this hotel plenty of times so we were disappointed to find out that they now charge for parking. Won’t be back! Too many other properties to choose from. Seems like we’re being nickel and dimed and not getting anything extra for it!!

Won’t be staying there again....

Liked: The breakfast was adequate. Very routine.I did like the cleanliness of the entire hotel
Disliked: Ice maker on 4th floor didn’t work our entire 4 night stay.Only one of the two elevators were operational.Paying to park???? What’s up with that. Ridiculous. Parking should be included. Not a surprise when I arrive!

If it wasn't so cold...

Liked: The room was big and clean. It was one of the better of the Home2Home suites I have stayed in.
Disliked: I realized the last night (3rd) in my room that the thermostat was broken, and not that they had it set permanently. Then when notified the front desk they did try to fix it but couldn't and no solution was offered. So, my room stayed at 69F and below.