Home2 Suites By Hilton - Oxford

Exceptional

Frustrating checkin

Liked: The staff the next day were very helpful finding my pillow. I had left it in the room. They had already stripped the bed and taken the pillowcase off and putting my pillow in a drawer in the room 😒
Disliked: We booked the room on booking.com, the man at the desk couldn't see our reservation. Just kept talking about how 3rd party companies are all terrible. In the mean time he paused us and booked another couple in an available room. I even questioned him about not giving our room away, we needed one, he said he had 4. Then he tried looking for our reservation again, still not finding anything, told us we needed contact booking.com, which all of the reservation puts you back at the hotel. So finally we were like, just give us a room and we will figure out the booking.com later. But now he has no rooms. Really frustrating, since he paused our check in process to book another couple. So we finally leave to go find another hotel. We hadn't gotten out of the area before he called and said he now had the reservation. Very frustrating at 9:00 pm, when you secured a room before leaving the previous town that had no vacancies.

Superb

Could have been cleaner. Evening...

Liked: Convenient to where I needed
Disliked: Parking

Exceptional

Superb

Exceptional

Very good

Very nice.

Liked: The room was big and comfortable. The bed was cozy. The bathroom was clean and spacious.
Disliked: We were not made aware that there would be a $50.00 charge for having a pet. We had stayed at other Home to Suites and they did not charge us extra for having a pet.