Home2 Suites By Hilton Owings Mills Md Guest Reviews
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0.6 miles from Owings Mills centre |
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Tanya Mon, 25 March 2024
Exceptional
Kimberly Sat, 23 March 2024
Excellent customer service very accommodating....
Liked: Very clean and nice
Deangelis Thu, 21 March 2024
Just fabulous!!
Liked: It was very comfortable. The suite was amazing!
Disliked: We actually were supposed to have a different room but the door wouldn’t open as the key card reader was dead. The staff were wonderful and upgraded us to the suite
Pauline Thu, 14 March 2024
Very good
Liked: This hotel is very clean and accessible. I love that there is a laundry room on site. There is also a decent variety of breakfast options.
Disliked: I called down to the front desk several times and no one answered the phone. I had to physically go down in person which was annoying. The staff on duty at the time of my checkin needs more training. Took almost 20 mins to check me in. I had wifi issues were I couldn't connect my phone or laptop with the login provided. Staff was away from the front desk when I needed assistance. I had stayed at this hotel once before and it was a great experience. I cannot say the same for this recent trip. I stayed for a week and had to ask for cleaning service. No one cleaned the room or took out the trash which should have been done daily until I brought it to the attention of the front desk.If I had to rate my experience based on my most recent trip I would not recommend this hotel based on the lack of propriety by the staff. Was not a pleasant experience overall.
Donald Thu, 14 March 2024
Exceptional
Dana Wed, 13 March 2024
Exceptional
Taylor Tue, 12 March 2024
BED BUGS! We had to...
Disliked: BED BUGS! We've stayed here many times before and enjoyed it. Rooms are big, location is great. This time HARD NO and Never again because when we reported the bugs it seemed like they already knew about it.
Lisa Tue, 12 March 2024
Challenging
Liked: Location
Disliked: The smell of marjuana was throughout the hotel. I almost turned around s as d was going to pay to book another hotel. The odor of marjuana should not be tolerated. You would not let a person of such foul smell stay in ur hotel of another for example if someone had the hotel smelling of BM you would not tolerate it but u tolerate this. I don’t want my 7 year old daughter smelling this. She was holding her nose questioning what is that stink mommy. After getting settled I finally fell asleep at 13 midnight only to be wakened by the concert and banging in nearby room. Finally got to sleep around 4am. It was a terrible first night. Second night was not so bad but I was glad to leave.
Nadria Mon, 11 March 2024
Painful and uncomfortable
Liked: From checkin to check out it’s was horrible
Disliked: I did not get the rooms that I reserved and was not given advanced notice although I have been in contact with the hotel for weeks about this reservation
Tatyana Mon, 11 March 2024
I love it for my...
Liked: The room
Disliked: n/a