Home2 Suites By Hilton Norfolk Airport Guest Reviews
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|4.9 miles from Norfolk centre|
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Cardellia Mon, 10 May 2021
Liked: Beds were comfortable.
Disliked: 1st room had inoperable window shades and a leaky sink. 2nd room had a bathroom door which was off track. Maintenance only worked until 2pm. No available cook tops. Hall garage piled up with visible ants. Provided our own toiletries.
Smith Wed, 5 May 2021
Liked: Room is large and nice
Disliked: I had a leak in my rooms entry way for 7 days. Reported it twice but no luck in correction. I eventually just kept towels on the floor and made due.. no follow up from maintence or front desk.. Also, the nicest staff person I came across was a Carolyn she did my check in and was very welcoming and overall nice person. However, there was a another staff person I engaged with who wore a blue shirt, and would be in the lobby with the front desk person during the afternoons some days I came back to my room. She was unhelpful and nasty person in my experience with her. Very disinterested and gave a energy of bare minimum service. My experience involved a trivial and basic matter of replacing the trash bags. I stayed for a week so as you can imagine ran out of the one set of bags provided. I had 4 trash bins in my room three very small and one medium to large.. I asked for desk for trash bags once I ran out. The gentlemen didn't know where to get them so the lady, described above, from across the lobby yells out to her colleague what size? I explained i needed all sizes for the bins provided in the room as I have none and have 4. she directs him to the draqer at the desk where he pulled out one small bag. And asked if I needed anymore. I said yes I have 4 bins and I asked for a larger bag that fits the larger bin in the kitchennette.. the lady says the only size is the small ones which were a a quarter of the size for my kitchenettes pale. I explained that my room had a larger bin and that it appears all the rooms have these as guest leave the trash once full near the elevator and I witness the same bags I'm asking for. She said the tiny bags are the only sizes the hotel has. she didn't investigate or show any interest in helping beyond this and wanted to argue the logic behind my request. Anyhow I proceeded to my floor and got the larger bag from housekeeping staff. For the price, location, and this experience I will not return.
Diane Mon, 26 April 2021
Jim Sat, 17 April 2021
Liked: The room was very comfortable. It had everything we needed to eat in the room.
Robert Tue, 13 April 2021
Michael Mon, 12 April 2021
David Wed, 31 March 2021
We will return!
Liked: comfort and conveniences in room
Roger Mon, 29 March 2021
Liked: We loved the king suite we had for a long weekend. The room was so nice it had everything you could ask for. The staff was wonderful as well, if you needed anything they were always friendly and ready to help. We would have a hard time staying in a regular hotel room after this stay. We will always book a suite.
Disliked: Nothing bad to say
Dorene Sun, 28 March 2021
I was here when they...
Liked: They clean the room.and it was nice to stay.
Disliked: I liked everything.
Brian Thu, 25 March 2021
After our arrival, late flight...
Liked: Didn't eat, location ok
Disliked: Water dripping in bathroom sink