Name: Home2 Suites by Hilton Jacksonville NC
Address: 139 Circuit Lane, Jacksonville, NC
Telephone: (888) 420-1645
Rating: 4.25

Superb

Short stay was pleasant!

Liked: Staff was pleasant!
Disliked: Pool was closed Friday for maintenance. Opened back up Saturday.

our stay was comfortable, convenient,...

Liked: We had a wonderful stay! The breakfast was fantastic, and our spacious room comfortably accommodated me, my husband, and our fur baby. The staff was kind and welcoming, and we appreciated thoughtful touches like dog waste bags provided outside. The blackout shades were a great feature, allowing my husband to sleep in while I visited nearby family. With two working elevators, wait times were minimal, and there was plenty of room for my service dog and other guests. The indoor pool was clean and well maintained, and the outdoor seating area was perfect for relaxing or grilling. I especially appreciated the stovetop induction burner in the room—it made it easy for us to prepare meals for our dog during our stay

Our overall stay was very...

Liked: The breakfast had decent options. My air conditioner wasn’t performing appropriately from arrival to second day. I left a request at the front desk for the problem to be addressed. No assessment was done. I called back and Chris Stone come up, assessed the situation, and actually changed the air conditioner! He went above and beyond for my comfort. He was also very personable and friendly. He made my second night comfortable. He represented your company at a 10/10 standard. The front desk staff were very pleasant. I suggest having house keeping daily if only to pick up trash and dirty linen.
Disliked: I would suggest follow up on work request.I would also request daily trash and linen removal from housekeeping. The housekeeping staff I met was very approachable and helpful. The standard is to clean room every other day.