Home2 Suites By Hilton Houston Westchase, Houston

Home2 Suites By Hilton Houston Westchase Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

Write a review

Exceptional

Superb

Exceptional

The cost of the room...

Liked: The location
Disliked: Heat in the room wouldn’t work

Superb

Liked: Great place to stay. Employees were friendly, and the place was clean. The people who left a strong impression on me were Mike,Vernon, and Chaundra. I want to commend them for their excellent customer service. They took care of all my needs and made my stay very comfortable. When I extended my stay there on a number of oocassions, Mike allowed me to come down to process the extension at my convenience when another employee, consistently, on 2 occasions would not.I appreciate him tremendously for that. He obviously went above and beyond to take Care of me. Gabriel.
Disliked: A lady kept on insisting I come down to confirm my online extension by 12pm, even when I told her I came in late that morning from somewhere and needed some few more hrs of sleep. Especially since another employee had allowed me to come down later on my previous extension. Very disappointing!

Great stay

Liked: Quiet area

Nice and comfy little hotel

Liked: Room was big and comfortable. Comfy beds like in all Hiltons. Kitchenette was useful to prep quick meals.Nice decoration , friendly staff. Good to have a shop for buying frozen pizza or water
Disliked: Breakfast was basic not much variety. Housekeeping only made our room one time in 5 days so I had to be asking for toilet paper. For cooking I had to ask for stove at the reception and bring it to the room in an awkward bag with the skillet cause my daughter wanted fried eggs. It would be better to have it at your room and not have to be carrying it to the room

Disappointing

It was so uncomfortable that...

Liked: Breakfast okay. Location okay
Disliked: Their refusal to refund us the security deposit of $40.The fact that we requested an apartment while none seemed to be available.The fact that we wanted a kitchenette to make meals for the family but no burners.The fact that a bag of chickens miraculously disappeared, and the staff denied having anything to do with the disappearance.